Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
832 reviews
El Monte RVSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel.From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road.At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure.We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
El Monte RV (elmonterv.com) has 832 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
832 approved reviews, newest moderated first
Freundlich Kompetent Professionell
By Joachim
Response from El Monte RV· Feb 27, 2026
Danke für die tolle Rückmeldung! Es freut uns sehr zu hören, dass Sie unseren Service als freundlich, kompetent und professionell erlebt haben. Unser Team arbeitet hart daran, genau diesen Eindruck zu hinterlassen, und es bedeutet uns viel, dass Sie das so wahrgenommen haben. Wir hoffen, Sie bald wieder für eine weitere Reise begrüßen zu dürfen
Amazing experience every year I rent for an end of the summer camping with my Friend and family and it’s always an unforgettable experience! Clean and comfortable!! Always an amazing ride
By Samir B.
Response from El Monte RV· Feb 27, 2026
Thank you for the 5‑star review! We’re delighted to hear you had a great time. Knowing that our efforts helped make your trip memorable really means a lot to us. With so many options out there, we appreciate you choosing us, and we look forward to helping you plan your next getaway!
Extremely easy rental process, RV was very clean and in good shape, and customer service for a first time renter was great. Pick up and drop off were super easy and efficient. Would definitely recommend and use again.
By CS
Response from El Monte RV· Feb 27, 2026
Thank you so much for the amazing 5‑star review! We’re really happy to hear you had such a great experience. Our team puts a lot of care into making every trip special, and it means a lot to know that came through. With so many RV rental choices out there, we truly appreciate you choosing us. We’d love to welcome you back for another adventure!
Very nice and reliable motorhome was provided at a reasonable rate. Thanks!
By Richard M.
Response from El Monte RV· Feb 27, 2026
Hello Richard Thank you for taking the time to give us a 5-star review! We are so pleased to hear that you had a great time in our RV. We strive to make every guest experience a positive one and we’re glad that we could make your trip great. We hope that we become your rental company of choice and look forward to serving you again!
AMAZING EXPERIENCE! From beginning to end, the Las Vegas and Dallas staff were extremely friendly and helpful. This is my second rental with El Monte and I will definitely rent again on my next trip. Thank you, El Monte team
By Rafael P.
Response from El Monte RV· Feb 27, 2026
Wow, thanks for the great review! We’re so happy to hear that you had a wonderful experience. We work hard to deliver exceptional experiences for all of our customers, and our team appreciates hearing from you. We know that there’s lots of choices when it comes to RV rentals and we’re so pleased that you chose to vacation with us. We look forward to serving you again in the future and thanks again for the 5-star review!
Great experience! Easy process! Highly recommend.
By Donna C.
Response from El Monte RV· Feb 27, 2026
What a wonderful review — thank you! We’re so glad you had such a positive experience. Our team works hard to make every trip smooth and enjoyable, and it means a lot to hear that reflected in your feedback. Thanks again for the 5 stars and for choosing to travel with us. We’d love to have you back!
As a first-time RV user, I was very clear when booking that I needed a turnkey experience—RV delivered, fully operational, and ready to enjoy with my family. Unfortunately, this was far from the case, and the condition of the RV severely negatively impacted our trip. Here are the main issues we encountered: • Sewage Line Left Unconnected: The sewage line was left on the ground, leaking waste onto the campsite. This not only created an unsanitary and foul-smelling environment, but it also made my daughter ill enough that she had to leave early. The neighboring campers were so disturbed that they ended up leaving as well. • No Functional Fresh Water Supply: The fresh water tank leaked and never properly registered. We had no running water, which defeated the purpose of renting an RV entirely. It felt more like we were rough camping, despite paying for the convenience of a motorhome. • Water Leaks from the Shower: The shower was not sealed properly, so every use resulted in flooding that spilled into the kitchen area. We had to use beach towels to mop up the mess, and ultimately gave up and used the public showers at the campground. • Non-working Oven and Ineffective Refrigerator: The oven never worked at all, and the refrigerator never got truly cold—another major inconvenience given we had planned and packed accordingly. All of these issues combined completely disrupted our trip, caused unnecessary stress, and even resulted in my daughter leaving early because the smell from the leak and the sewage made her ill. I trusted El Monte RV to provide a clean, functioning vehicle and a smooth experience. I’m very disappointed that this trust was not upheld. That said, I do appreciate that every business can encounter issues, and I’m still open to being a future customer every year as we would like this to become a tradition with our friends and family—if the company makes this right. Given the severity of the problems, I am respectfully requesting a refund for at least three of the five days of the rental. I believe this is more than fair, considering how much of our experience was compromised. Best regards, Vennus Zand
By Vennus Z.
Response from El Monte RV· Feb 26, 2026
Hi Vennus, We’re sorry to hear the RV wasn’t delivered in the condition you expected. That’s not the experience we aim to provide, and we understand how frustrating this must have been for you and your family. We appreciate you sharing your feedback, and our team will be reviewing what happened to prevent this in the future. For help with your refund request, please reach out to [email protected] so they can look into this directly. Thank you for taking the time to let us know.
Great RV and amazing team.
By Carolina Mendonca de A.
Response from El Monte RV· Feb 27, 2026
We're glad you had a great experience with our RV and team! Thank you for your positive feedback; we appreciate it.
