El Monte RVReviews of elmonterv.com

Renting an RV through El Monte RV was a good experience. The reservation process was easy to navigate. The website was great and the staff was very helpful. Although the specific size and type of RV we reserved was not available the day we showed up, El Monte allowed us to have a larger, better RV for the same price as the smaller unit we reserved.

The experience was great, although the RV had some problems, like the refrigerator that doesn't worked (we had to leave our food at the fridge!) and the AC was too loud. Besides that, we loved our first RV trip, everything else worked well (car, table, beds, bathroom, shower, stove, sink...

From Check-In to Drop-Off everything went smoothly. The On-Road-Care helped us trough one minor incident very patiently. The RV was in an okay condition overall, but not as great as advertised - took us everywhere we needed to be though. Kits for kitchen and linen could be better for the price you are paying for them.

We become an rv who was from 2025 so that was ok. But the situation in was in was really not perfect. During the trip we had a broken window at the drivers site in the back. We had to drive for over two weeks with it because there was nobody who could help us with a new one. When we delivered it in Dallas we had to pay a fortune for that window. It was not our fault, the window broke spontaneous . We complained about it but after ten days we have not heard anything.

Qualidade dos veículos e do atendimento

Outstanding service

We appreciated the flexibility during pick-up, as we arrived a little earlier than scheduled and were allowed to collect the RV ahead of time. This was extremely helpful for our travel logistics and gave us a great start to our trip. Unfortunately, the condition of the RV itself was a major disappointment. We were assigned a 21-foot motorhome, although we would have preferred a 23-foot model. The vehicle had over 33,000 miles on it and showed significant signs of wear and tear. It was not particularly clean, the interior flooring was visibly worn, and several drawers would no longer stay closed properly while driving. One of the most frustrating issues involved the sewer hoses. Both were torn, which caused a very unpleasant and embarrassing situation when we tried to empty the tanks at a dump station. We had to change our planned route to find a store and purchase a replacement hose ourselves. We also experienced serious problems with the water heater. For three days, we had to take cold showers, despite the particularly chilly nights during that part of our trip. Even the maintenance contact provided by El Monte was initially unable to identify the problem. After several attempts to resolve it, we finally managed to fix the issue ourselves by following instructions from a video sent to us. To be fair, when we returned the RV, El Monte provided a partial refund to compensate for the days we were without hot water. We appreciated that gesture. However, the overall condition and maintenance of the vehicle fell well below our expectations, especially considering the cost of the rental and the importance of having a reliable, comfortable motorhome for a long road trip. We had previously rented from El Monte RV in Las Vegas and had an excellent experience with a newer vehicle in outstanding condition. Unfortunately, this rental in Santa Fe Springs was completely different and quite disappointing. While we appreciate the smooth pick-up process and the compensation offered at the end, our overall experience was not satisfactory. For our next RV trip, we will most likely choose a different rental company. Rental period: September 25 – October 7, 2026 Location: El Monte RV – Santa Fe Springs, California

Primeira experiência em motorhome e foi excelente. Tudo planejado para tornar a viagem segura e eficiente. Tivemos um pequeno problema para realizar o pagamento do caução no CC, mas as pessoas da empresa se empenharam para agilizar a solução do problema e nada que atrapalhou muito nosso planejamento.