ElegattoReviews of elegatto.com

Beware ordering from these people. The bracelet I ordered for my husband looks way different from website. It is very thin, and feminine looking. I tried to return for a refund, however they would only offer to replace it with the same bracelet, or give me store credit. I actually don't trust ordering anything else from them, and I certainly don't need another of the same bracelet. Apparently, you're supposed to read all the FAQ's before ordering from them, and then you would know they don't do refunds.

UPDATE January 2024: Elegatto seems to have improved their customer service experience recently. Their new rep reached out to introduce themself to me last month to address my poor ordering experience that happened almost a year ago. I’m pleased to say that they have indeed addressed it to my satisfaction. I’ve now updated my rating to 5 stars and I’m now considering purchasing more accessories from Elegatto again. April 2023: Elegatto sent me damaged bangles. Their website requires we email them instead of initiating an exchange request, as they do not accept damaged items through the Return & Exchanges center. I emailed them multiple times, but they ignored me until the exchange window passed. Worked with my credit card company to chargeback. Do not trust Elegatto to honor their exchange policy.

This has got to be the worst customer service I have ever experienced. My bracelets got stucked in customs and the Danish courier wanted addtional fee for handling it, fee that was same price as the bracelet. However, cannot blame elegatto for that, BUT, they refuse to refund my money. They get their products back, can sell them to others but will not refund my money. I have paid for nothing! DO NOT give such company more orders!