ElegattoReviews of elegatto.com

Response from Elegatto· Oct 9, 2026

Hi Tremayne, Thank you for sharing your feedback. We are sorry to hear that the estimated delivery timeframe for your order was longer than expected. We always strive to be as clear and transparent as possible regarding our shipping locations and estimated delivery times during checkout. We appreciate your input on how we can make this information even more prominent for our customers, and we will certainly pass your notes along to our team. We hope your package arrives safely, and we appreciate your patience in the meantime!

Response from Elegatto· Oct 9, 2026

Hi Juris, Thank you for leaving us a review! We're thrilled to hear that you love the quality of your bracelet, but we sincerely apologize for the delay with your latest delivery. While we're glad your previous order arrived quickly, waiting over a month is certainly not the experience we want for you. We are actively working to streamline our fulfillment process to ensure your future orders arrive much faster. We truly appreciate your support and your patience, and we look forward to delivering a better shipping experience on your next order!

Response from Elegatto· Oct 9, 2026

Hi Hugo, Thank you for leaving your feedback. We are truly sorry for the frustration, delays, and poor communication you experienced regarding your order. Transitioning to a new warehouse is no excuse for a lack of proactive communication, inventory discrepancies, or leaving you in the dark for weeks. You deserved clear updates from the start, and we completely dropped the ball here. We appreciate you calling this out so we can hold ourselves accountable, and we sincerely apologize for failing to deliver the service you expected. We wish you all the best moving forward.

Response from Elegatto· Oct 2, 2026

Hi Alberto, Thank you for reaching out and sharing your review. We are sincerely sorry for the extreme delay and frustration regarding your order. We recently went through a warehouse relocation, which unfortunately caused significant bottlenecks and impacted our processing times across the board. We completely understand your disappointment, especially as a returning customer who expected a much smoother experience. Please reach out to our support team directly with your order number so we can look into this immediately and ensure it is resolved for you right away. Thank you for your patience and for bringing this to our attention.

Response from Elegatto· Oct 2, 2026

Hi Simon, Thank you for sharing your feedback with us, and we are so sorry for the frustrating delays you experienced with both your initial delivery and your return. Unfortunately, we moved our warehouse in late August, which caused significant delays in our shipment fulfillment and return processing times. Additionally, we currently only ship via standard delivery, meaning transit times can unfortunately take some time for international orders. We completely understand how unacceptable it is for the entire process to take this long, and we truly appreciate your patience while we worked through these transition hurdles. If there is anything else we can do to assist you, please reach out to our support team directly, and they will be happy to assist.

Response from Elegatto· Sep 25, 2026

Hi Aaron, Thank you for taking the time to share your feedback, and we sincerely apologize for the immense frustration and disappointment you experienced with your recent order. We aim to be completely transparent with our customers, and we deeply regret that your order got stuck during our transition between warehouses. We completely understand why the delays, repeated follow-ups, and inaccurate stock messaging on our website shattered your trust in us. While transitioning our fulfillment centers was intended to improve our service, it clearly created unexpected backlog and stock discrepancies that severely impacted your order, as well as the clarity of the updates we provided. You deserved accurate timelines and proactive communication from the start, and we fell short of those standards. We completely respect your decision to cancel your order for a full refund, and your feedback regarding inventory status updates on our site has been passed directly to our operations team to ensure this does not happen again. We are truly sorry for the inconvenience and frustration this caused you, and we thank you for your candid feedback as we work to rebuild our processes.

Response from Elegatto· Sep 25, 2026

Hi Isaac, Thank you for leaving your feedback, and we sincerely apologize for the delay in getting your order to you. We recently moved warehouses, which unfortunately impacted our standard processing times and caused unexpected delays in fulfillment. We completely understand how frustrating it is to wait longer than expected for your package. According to our records, your order has now been successfully delivered. We hope you are loving your items! If you have any remaining issues or need further assistance with your delivery, please reach out to us directly so we can make things right.

Response from Elegatto· Sep 25, 2026

Hi Remond, Thank you for sharing your feedback, and we sincerely apologize for the long wait and the frustration caused by your order experience. We recently moved warehouses, which temporarily impacted our standard processing times and created unexpected shipping delays. We understand how frustrating it is to wait nearly a month for a delivery, and we are truly sorry for the inconvenience. According to our tracking details, your package has now been successfully delivered. Regarding the promotion for your two brackets, please note that our promotions typically require discount codes to be entered at checkout unless explicitly stated otherwise. However, we want to ensure you have a great experience—please reach out to our support team directly with your order number, and we will be glad to look into this for you!