ElegattoReviews of elegatto.com

As a follow up to the below review, someone from Customer Care did reach out to me after this review and sent a replacement product. This new item seems to be of better quality and is holding up so far. I appreciate them following up and doing something about this issue. Thanks Very bad quality product. Bought a bracelet from them in Dec 2023. Very bad quality locking mechanism. One of the bracelets I bought had very bad quality securing mechanism. The pin came off and I lost it few months ago. Right after I bought it, I found the bracelet. But the secondary pin provided also did not stay in place either. No good response from customer service. I was told that's money down the drain as its been over 30 days.

Still no product received or communication from the company. Very very disappointed . I think Pinterest should really filter companies before allowing them a platform.

I’m a manager at a very successful small business myself and I completely understand the ends and outs, but this place is just unprofessional. Bad customer service can run any business with potential down to the ground. With that being said not only did it seem like I received someone else’s order but I also didn’t get an item that came with the first bracelet. Again I tried to contact customer service but no response. I would like a refund.

Adding to original my review. Edit jan 2024: My first experience was terrible but after I posted on here, Tina from Elegatto wrote me, apologized and made up for everything they had done, she told me they’re trying to standardize their service and it’s very understandable since they are a small business. She kindly offered me a refund and placed the order for free. I got the bracelets and they look very good, don’t feel cheap and are very nice. Original nov 2023: DONT BUY FROM ELEGATTO, THEY ARE SCAMMERS. I found out about this website on a sponsored post on Instagram and placed an order including two bracelets (around 80 dollars) only to get an email saying it was delivered when it never was. It’s impossible to contact them, I’ve sent emails and nothing. Also tried contacting USPS which is impossible too. It’s such a shame this website scams, this puts other small businesses at risk of us stoping buying from them because we’re afraid we’ll get scammed.

Latest edit: I was finally contacted by the Elegatto (after I mentioned I've submitted a case with FTC) and they processed my refund promptly. I do appreciate the refund, however I'm leaving my review at 1 star based on the following (a) I still didn't get what I purchased, which was my expected outcome; (b) the actual experience, including how issues and complaints were handled, were poor; (c) blame consumers giving incorrect addresses in their reply to this review rather than straight up owning the problem and investigate; and (d) blamed the couriers in their email to me saying it's out of their control rather than assurance they are selecting a different vendor or how to address the issues. Refund is just what every business should have done anyway if the goods were not delivered. The experience throughout was quite unpleasant. I can't say if they responded because I mentioned FTC or they are genuinely trying to rectify the issues. If it's the latter, then I wish them all the best and hope they address all the different issues. ---- Be aware of this company, they failed to deliver and when trying to get in touch they send through a generic email. They 'attempted' to deliver, but the first time they couldn't 'find my address' - I don't have any issues ever with my address when I order from other companies including Amazon. The second attempt also failed, and the reason was they cannot leave in a safe place, which I concur, however they have not attempted to contact me. Further, the delivery company they use is probably the worst one in this area, i tried to contact them to organise a pick-up or a time but till now no response and they only response with a generic email. So I still have not gotten what I ordered and I can't get in touch with them or the delivery company. Ironically I received an email with a sign-off from the founders saying they can help if anything goes wrong, just get in touch with them via email, socials etc. But when i leave a message on social the auto-response was just email support. When I did that I got a generic email. All I hope now is I can get a refund at the very least. I would avoid buying from this company, it's such a scam. Update: I have not heard from them after multiple attempts, via email, social media, and the last email I receive from them was if I email them again they will put me to the last person on the queue. They still have not refunded my credit card. I've since reported their business to the FTC.

I’m amending my initial review. After contacting the company about a poor experience and defective materials, I was pleased to receive a personal response from customer service. I received a replacement bracelet of very good quality. I love their style and my husband is happy!

I submitted an order in mid-December. Since then, no order information has been provided, and there's no response from their email address. DO NOT WASTE YOUR MONEY on this website. I'll be contacting my Credit Card Company to see if I can get a refund. UPDATE - Feb 2: I notified Elegatto that I would be complaining to the local police department - and received a response the same day. Customer Service said that my money would be refunded within a matter of a few days. I received the refund back into my account a few days later. Since then, they have asked me (several times) to update the review - so I've decided to provide additional feedback here. It's disappointing to see that so many people are STILL having the same poor experience that I had. I wonder how many simply write off the cash... resulting in a tidy profit for Elegatto. In addition, several customers speak about their disappointment with the quality of the product received. So, my recommendation is to read the reviews and make up your own mind. If you want my opinion, I think Elegatto does not put the customer first... and I wouldn't consider ever purchasing from their site again.

Please be aware that they will not refund.