ElegattoReviews of elegatto.com

Response from Elegatto· Feb 7, 2025

Thank you for your thoughtful review, Djana! We're so glad to hear the bracelet was exactly what you were looking for and that your boyfriend loves it too. It means a lot to us that you had a smooth experience and felt supported along the way. We look forward to your next purchase!

Response from Elegatto· Feb 7, 2025

Thank you for your review, Javier! We're glad to hear you love your bracelet and appreciate your support.

Response from Elegatto· Jan 30, 2025

Thank you for bringing this to our attention, Lian! We’re so sorry for the confusion earlier. Due to the California fires, USPS has been scanning packages late, which is likely why the tracking showed it hadn’t been received yet. We’re happy to know that your order has already been delivered, and we truly appreciate your patience during this time. If there’s anything else we can help with, please don’t hesitate to let us know.

Response from Elegatto· Jan 30, 2025

Thank you for your feedback, Vayden! We're glad to hear you loved the packaging and that most of the bracelets met your expectations. If there’s anything specific about the one bracelet that wasn’t quite right, feel free to reach out to our customer support team—they’d be happy to assist! We appreciate your support and hope you enjoy your bracelets for a long time to come.

Response from Elegatto· Jan 30, 2025

Thank you for sharing your experience and feedback, Ash. As a small independent business, we unfortunately are unable to cover the cost of international returns. We completely understand that shipping fees can be high, especially for overseas returns, and we encourage customers to reach out to us before purchasing if they have any questions about policies, sizing, or product details. We truly value our UK customers and are always here to help make the buying process as smooth as possible. Your input is appreciated, and we'll continue working to improve wherever we can!

Response from Elegatto· Jan 30, 2025

Thank you for the amazing feedback, Bryan! We're so glad to hear that our customer service team made such a great impression. We always aim to go above and beyond, so it’s awesome to know we hit the mark. If you ever need anything, don’t hesitate to reach out—we’ve got you!

Response from Elegatto· Jan 21, 2025

Thank you for sharing your feedback. We’re glad you like the product, and we appreciate your insights regarding the shipping process. However, we want to clarify that we do not engage in dropshipping. As a small independent company, we are committed to offering high-quality products and personalized service, but we do face certain limitations. We understand that return shipping costs can be burdensome, and we work hard to make the process as easy as possible. Unfortunately, at this time, we are unable to provide return labels for international orders. We’d love to assist you further, so please reach out to our customer support team directly and we can work together to make things right for you. We are committed to ensuring a positive experience and will do our best to resolve any issues you’ve encountered. Thank you again for bringing this to our attention, and we look forward to hearing from you.

Response from Elegatto· Jan 21, 2025

Thank you so much for your kind words and feedback, Pedro! We truly appreciate your support. We also understand your concerns about shipping time and will consider your suggestion as we continually strive to improve our services. We hope to provide faster delivery options in the future! Thanks again for choosing Elegatto, and we look forward to serving you again soon!