ElegattoReviews of elegatto.com

Response from Elegatto· Oct 21, 2025

Thanks so much, Scott! We're happy to hear you're impressed with our products! We appreciate you taking the time to share your feedback.

Response from Elegatto· Oct 22, 2025

We’re truly sorry to hear about your experience with the bracelet, Douglas. It’s disappointing to learn it didn’t stay secure as intended. We’ve actually reached out to you directly to assist, but haven’t heard back yet. If you’d still like help resolving this, please reply to our previous message. We’d love to make this right for you. Thank you for giving us the chance to improve. We hope to hear from you soon.

Response from Elegatto· Oct 21, 2025

Thanks for your feedback, Mick! We apologize that the shipping was a bit slower than expected. We're glad to hear everything arrived safely. We understand the sizing issue with the bracelet. For future reference, our sizing guide is available on our website. If you'd like to explore exchange options due to the fit, please don't hesitate to contact our customer service team. We appreciate you sharing your experience!

Response from Elegatto· Oct 22, 2025

Thank you for your feedback, Robert. We’re sorry to hear the item didn’t fit your needs. For future purchases, we want to make sure you’re completely satisfied with your order. We offer easy returns and exchanges through our online portal. Just enter your order details, and follow the prompts to initiate a return or exchange. Most items can be returned within 30 days of delivery, provided they’re in their original condition. If you ever need assistance with sizing or have questions about our policies, our customer service team is always happy to help. We appreciate your support and hope to serve you better next time!

Response from Elegatto· Oct 21, 2025

Thank you so much, Adyani! We're glad to hear you're happy with the quality, the beautiful piece, and the price! We appreciate you taking the time to share your positive experience!

Response from Elegatto· Oct 21, 2025

Thank you for sharing your feedback, Roman!

Response from Elegatto· Oct 22, 2025

Dear ​Souheir Hankir, Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the delivery issues with your order. We want to clarify that while we coordinate the shipment of your order, the final delivery is handled by your local carrier, Oman Post, a third-party service outside of our direct control. According to the tracking details, the initial failed delivery on October 19 was due to an incorrect address. However, we’re pleased to confirm that the latest update shows your order has now been successfully delivered. If you have not received the package or encounter any issues with it, please don’t hesitate to contact our customer support team, and we’ll do everything we can to assist you. We truly appreciate your patience and understanding, and we hope you enjoy your bracelets. Please let us know if there’s anything else we can do for you.

Response from Elegatto· Oct 22, 2025

Thank you for sharing your feedback with us, Ryan. We truly appreciate the opportunity to clarify our sizing process and address your concerns. Our sizing is based on circumference rather than length, which is why we provide a detailed measurement guide and size chart on our website to help customers find their perfect fit. We apologize for any confusion this may have caused and want to ensure you have all the information needed for future purchases. Regarding the return shipping costs, we understand your frustration. While we don’t control carrier fees, we’re happy to explore solutions for you. Please reach out to our customer support team, and we’ll do our best to assist. Your satisfaction is important to us, and we’d love the chance to make this right. Thank you for allowing us to improve.