Very good experience
Very good experience, very helpful and patience
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
677 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Elavon U.S. (elavon.com) has 677 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
677 approved reviews, newest moderated first
Very good experience, very helpful and patience
By customer
Valerie was very helpful and understanding of my issue with my 'ancient terminal' and offered a solution to address thsi.
By customer
Valerie was very helpful and quickly had my problem solved. I wish all customer reps elsewhere had her efficiency and friendliness.
By customer
Fees are too high and their customer services are horrible. Ghey need to be reprimanded and fined and/or out of business
By GB
Response from Elavon U.S.· Feb 14, 2025
Thank you for taking a moment to share your experience with us, GB. We're happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference # 48270, and we will call you directly to assist. We look forward to hearing from you. ^Heather
Kind and knowledgeable
By Precision Automotive - M.
Valerie was very patient and helpful. Responsive, timely, and efficient support.
By customer
Valerie was friendly, professional, helpful, and took care of my requests. Thanks!
By Gardner
My customer service experience was fantastic - exceeded expectations. Related to our business, we have numerous vendors to deal with. Most make us jump through tons of hoops, are apathetic and/or unpleasant. The woman I worked with today was very pleasant and incredibly helpful. She addressed my issue and went above and beyond to anticipate additional questions I didn’t even know I had.
By Allison C.