Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
677 reviews
Elavon U.S.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Elavon U.S. (elavon.com) has 677 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 272 reviews with 1 star · Clear filters
Nie polecam
By Xcoma
Response from Elavon U.S.· Oct 20, 2026
Przykro nam, że poziom naszej usługi okazał się niezadawalający. Nie było to naszym celem. Zależy nam na rozmowie, aby wyjaśnić zaistniałą sytuację. Prosimy o wiadomość e-mail z numerem telefonu pod adres [email protected]. Dziękujemy i czekamy na kontakt. ^Tevin
No reason given, labeled "high risk," complaints go nowhere Elavon shut down my small business merchant account with no explanation beyond "high risk" — even though I fully cooperated with their review and provided everything they asked for, which they never bothered to verify. They are holding a large sum of my money for months. I escalated to a supervisor, who didn't handle it and just had the original analyst reply to me — what is the supervisor even for? A new-account reward promised by their sales rep was never paid either. Avoid.
By rui N.
Response from Elavon U.S.· Oct 8, 2026
Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to [email protected] with your name, phone number, time zone, reference #5266, and Merchant ID (MID) so we can assist. Kindly, ^Ryan
We started using Elavon merchant services April 2026. We are a Sportfishing Charter business in the Keys and we were processing $25k-$30k /month in CC's. We realized that our tips were NOT being paid out by Elavon. The customer would tip on average 20% on a $1500.00 charter and the transaction, register and front end would show BOTH the original charge and the tip being applied AND paid out. However, we would only receive the original payment and NO TIP! After 4x 1-2hr. phone calls to Elavon and Talech Tier 2 escalation, the only thing that got accomplished was fault Proven on THEIR end. Talech has 2 checkboxes to check for businesses that aren't originally "coded" for tips. Each time we didnt receive tips, we called and got excuse after ridiculous excuse up to and including blaming internet connection and weather in the area! Unreal!!! Fact is Elavon and Talech are both incompetent companies. We are suing BOTH companies for our tips which to date are over $1300.00 Icing on the cake was threatening them with legal recourse and then they still charge me for merchant services. Needless to say, we no longer use these thieves and they can go kick rocks!
By Bryan W.
Response from Elavon U.S.· Oct 3, 2026
Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to [email protected] with your name, phone number, time zone, reference #4988, and Merchant ID (MID) so we can assist. Kind regards, ^Kortnee
If there was a ZERO star i would have used it. The worse company out there, thieves, liars and sucks customer service.
By dave M.
Response from Elavon U.S.· Sep 16, 2026
Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to [email protected] with your name, phone number, time zone, reference #4063, and Merchant ID (MID) so we can assist. Kindly. ^Ray
I was in the process of integrating their credit card processing into ISV. They strung us along for 3 months, the rep stated a Docusign document was missing (but in reality he had it for ~2 months); just very unorganized. We began integration as they did their risk and compliance. As we were almost done, my rep said I didn’t pass risk and compliance and they gave zero reason as to why. From the initial meeting they knew what risk codes we would be dealing with along with safeguards built into the ISV. And so we wasted almost 4 months of my time, and now I’m back to square one to find another PFaaS.
By Jay
Response from Elavon U.S.· Sep 8, 2026
Thank you for sharing your feedback, Jay. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to [email protected] with your name, phone number, time zone, reference #3560, and Merchant ID (MID) so we can assist. ^Larisa
High fees ineffective rep, run, don't walk away.
By Edward D.
Response from Elavon U.S.· Sep 7, 2026
Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to [email protected] with your name, phone number, time zone, reference #3531, and Merchant ID (MID) so we can assist. Kind regards, ^Kortnee
This company is very dishonest and fraudulent. We used them for our merchant processing needs for just a few weeks and during that time they SCAMMED us out of thousands of dollars. They fabricated a bogus reason for implementing a reserve and then after they secured it they assured us it would be returned back in 60 days. Then that turned into 90 days. Then they said 180 days. Well now it's been more than a year and they are refusing to answer at all. Our previous agent who signed us up "no longer works there" and no one else seems to have any answers. Elavon should not be in business due to their fraudulent and predatory actions. If you research this company on Yelp and the BBB you will see many businesses saying that they did the exact same thing to them.
By Edward F.
Response from Elavon U.S.· Aug 28, 2026
Thank you for sharing your feedback, Edward. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to [email protected] with your name, phone number, time zone, reference #3043, and Merchant ID (MID) so we can assist. Kindly. ^Ray
ALL OF MY COMMISSION FROM OVER A YEAR AGO IS BEING HELD UP BY THIS HORRIBLE COMPANY!!! DO NOT EVER DO BUSINESS WITH ELAVON UNLESS YOU WANT THEM TO STEAL YOUR MONEY!
By Ray C.
