EGOReviews of egopowerplus.com

WORST CUSTOMER SERVICE EVER!!!! HAD WEEDEATER AND BATTERY SINCE JAN 21, 2026. JULY 18TH CONTACTED DUE TO BATTERY NOT CHARGING. THEY SENT A REPLACEMENT, IT ARRIVED WITH CUTS AND SCRATCHES (BASICALLY LOOKED USED AND OLDER DATE OF 2024). CALLED THEY SAID OH IT MUST HAVE HAPPENED IN SHIPPING, WE WILL SEND YOU A NEW BATTERY. WAIT 5 TO 7 DAYS, WAITED AND NOTHING CALL BACK, THEY TELL ME IT GOT CANCELLED, WE WILL SEND ANOTHER WAIT 5 TO 7 DAYS, STILL NOTHING, CALL SAME STORY, REQUESTED SUPERVISOR. TOLD THEY WERE SENDING ANOHTER. ALL LIES HERE IT IS A MONTH LATER AND I AM HAVING TO PAY SOMEONE TO WEED EAT MY YARD AFTER ALMOST $400.OO ON A POS THAT I CAN'T USE. VERY UNHAPPY AND WOULD RETURN IF I COULD THEY ARE ABSOULTE HORRIBLE COMPANY AND TREAT YOU LIKE PEASENTS

Worst lawnmower I’ve ever had. I have a tiny scrap of a front lawn as my back yard is deck, patio, koi pond and rock garden. Planned this way after years of dragging mowers across my deck. After 35 years with the same Ariens mower it gave out (great mower that I bought used) and I wanted a battery mower this time so I spent $500 at Home Depot for the EGO self propelled. Oh my gosh! After using it maybe 6 times on a TINY front yard I’m paying $300 for a new control board. WTF? Always garaged, always a freshly charged battery. I expected it to last me the rest of my life as little as it gets used. No way! Next time it breaks down and after reading the reviews, I’m sure it will I’m taking an ax to it because putting it on the curb for free? I seriously doubt anyone would take it.

Horrible doesn't explain this company. It is absolutely the worst of the worst. Poor tool workmanship, poor service, a joke of a warranty. Just contact your Attorney General to deal with them. That's your only solution.

The battery died less than one year. Is doing the Ring of death that's all over the internet. And worst customer service experience. I won't purchase another battery I'm already switching to another brand now I have to get rid of a leaf blower and string trimmer. Thank the Lord I didn't buy the mower

I've now owned my EGO Power Mower (LM2130SP) for three years. I've got mixed feelings, but in the end, I don't think it's likely that I would buy it again based on my experience. I live in Tampa, FL, so lush St. Augustine is what the mower needs to cut. What I didn't like...mower doesn't cut particularly evenly. Part of this may be due to the lighter weight of the mower, part of it is due to variability of the mower deck height when in use (frustratingly, the mower deck drops lower when you are not using the power drive feature) and part could be due to the deeper grass we have here in Florida (although my old gas mower handled it well enough). The EGO can be a pain when trying to disengage the power mower feature, which is something that needs to be done constantly when mowing a yard with contours, fencing and trees. In short, it often gets stuck in gear and the mower wheels cannot be backed up or moved forward as freely as it should. Finally, my battery started to fail about 2/12 years into use. First signs were when it would not last through my entire yard mow like it used to. Then it wasn't keeping a full charge between weekly mows like it used to (I always fully charge after every mow and unplug). Finally, it started losing it's charge very rapidly during mowing - it would go from 3 green bars to flashing red and dead within moments. Interestingly, it would charge to 100% very quickly (but obviously would not actually hold a proper 100% charge). When I finally called EGO about the problem, I was just weeks out of the 3 year battery warranty. They told me sorry, nothing they can do since it's technically out of warranty. Believe me, I spoke with multiple individuals to see if they would act in good faith given the circumstances. Nope, nothing they were willing to do. In short, I feel like EGO just told me that you should only expect their products to last as long as the warranty period, and no longer. I think I'll just try out another mower from another company rather than spend $400 on a new 7.5Ah battery. As a side note, I also own an EGO String Trimmer with auto load. Not overwhelmed with that, either!

I am writing to express my profound dissatisfaction with the completely unacceptable customer service regarding my six-week-old EGO trimmer. After the unit prematurely failed, Lowe’s was unable to assist, forcing me to handle the issue directly with EGO support. Your technician successfully troubleshot the device, confirmed it was malfunctioning, and explicitly promised that a replacement unit would arrive within 5–7 days. Today marks day seven. Upon following up, I was informed that the replacement has not even shipped, staff have no record of where it will ship from, and no one can provide an estimated date of arrival. This complete lack of operational transparency and failure to meet basic warranty commitments is absurd. Because of your failure to fulfill a promised delivery schedule, my yard is severely overgrown and I am now facing impending fines from my Homeowners Association. Your service infrastructure is an absolute disgrace. I will be advising potential buyers to avoid EGO products entirely and take their business to manufacturers who actually honor their warranties and value their customers.

Thee WORST most immature unprofessional customer service reps in the business. They cannot take feedback and they flat out tell you that they don't care whether you remain a paying customer. They are argumentative and untrained to handle customer service calls. They could care less about the customer or the business. I'm out. I'm done buying their products. It's no wonder that they have an overall rating of 1 star.

⭐⭐⭐⭐⭐ Phenomenal Power and Ergonomics — Silent Petrol-Level Performance! I recently upgraded to the EGO Power+ 56V HT2601E 66cm Hedge Trimmer Kit, paired with the Pro-X Backpack Harness, and it has completely transformed how I handle heavy garden maintenance. My main challenge was a tall, dense "nemesis" hedge along with thick, overgrown Buddleja (Butterfly bush) branches that required clearance. My old 18V cordless trimmer constantly bogged down on woody growth, but the EGO 56V system is an absolute night-and-day difference. Key Takeaways After First Use: Power & Torque: Don't let the smooth, quiet brushless motor fool you—it carries serious cutting torque. It slices straight through 30mm+ fibrous branches without stuttering or stalling. Ergonomics & Weight Relief: Using the Pro-X backpack harness is a game-changer. Shifting the battery weight off the arms drops the handheld weight to just over 3kg. Combined with the 180° (5-position) rotating rear handle, reaching high up on tall hedges and executing vertical side sweeps is effortless and puts zero strain on the wrists. Cut Quality: The double-sided laser-cut blades cut cleanly rather than tearing foliage, vastly improving the speed of each sweep across the hedge faces. If you are on the fence about stepping up from standard 18V gear or looking for petrol-matching power without the noise, heat, and fumes, this 56V setup is worth every single penny. Exceptional engineering!