EGOReviews of egopowerplus.com

On September 26, 2021, I purchased a new EGO snow blower, Model SNT2102 and registered it immediately. The first winter everything worked great. The second winter (2022-23) one of the 5.0AH batteries failed. No problem, it was replaced under warranty. The third winter (2024-25) the second 5.0AH battery failed but warranty ended in September. EGO service people said there was nothing they could do, I understood, the warranty ran out three months prior. The replacement EGO battery listed for $400. plus but I found an equivalent replacement battery at half the price on Mar. 15/25. The battery worked great. Winter of 2026 and everything was working good until the blower quit. I let the blower sit to cool off and tried to start it. It tried a couple of times but would not start. I contacted EGO customer support and got a response on Feb. 21/26. They told me to take it to a local repair shop which I did. When I took the blower and 2 batteries to the repair shop (Feb. 23/26) they said that EGO would not honour the warranty because I used a battery that wasn't made by EGO. That was the first time I had heard that. On Mar.2/26 I picked the blower up. The repair shop did not tell me why the blower stopped working. They could not tell me if the battery was the problem and they did not find anything wrong with the battery. I checked the battery and it is still working. On Mar. 4/26 I called EGO customer service and they promised to get back to me. After numerous attempts, I finally got to talk to a service person. He told me that because I used an after market battery the warranty is void. I asked him to show me where in the manual's warranty wording it stated that, if I used an after market battery that it would void the warranty – he could not. We talked for a while until he said something like – I will send your request up the line for their review and call you back with their decision. On Mar. 12/26, since I had not heard from them, I called and was told my request had been denied and the warranty would not be honoured.

I own 14 EGO products. Fourteen. That should tell you how much confidence I had in this brand and how much money I have invested in the EGO ecosystem. Now I have an EGO battery that is only about a year old and has already failed, and EGO refuses to honor the warranty. After purchasing 14 of their products, I expected EGO to stand behind what they sell. Instead, I’m left with a failed battery and a company unwilling to take care of a loyal customer. The equipment is not cheap, and neither are the batteries. If a battery can fail after roughly a year and the warranty is not going to protect the customer, then there is no reason for me to continue investing in this brand. EGO has lost a customer who already owned 14 of their products. I will not be purchasing another EGO item, and I would strongly recommend that potential buyers consider the warranty support before spending their money.

I am a big fan of ego products but the warranty registration process was horrible. The pot a pamphlet in saying scan qr code uick and easy we did. No data got loaded up. Not serial not model number not battery specs not cut width. We called and the guy would answer any questions not one. Kept talking about things we hadn't asked about. Then he hung up. 2nd helpful but had to take pictures of 3 serial number after we had put tool away. Totally unacceptable from ego and I won't buy nother tool from them, they lost a loyal customer

I would rate a zero if I could. This is my 2nd replacement for my lawnmower. Both with the same issue of the connections not working to start. Meanwhile, my 2 year warranty for another new one is almost out. Never received confirmation the new one was being shipped. Was told to box the old one up and return-which won’t fit in my car. I would never ever buy another Ego product. They suck!

I have Ego 28 " snowblower, I love it. I have the 22 inch select cut dual battery mower. Absolutely blown away by the performance and the cut. I also have the snow shovel and hedge trimmer. All have performed flawlessly. I don't abuse them. I realize they are for residential use. So they fit my needs perfectly. I have never been very good at maintenance and that is the reason I chose Ego. Very little maintenance. But registering all of them was a very prolonged and difficult process .That definitely needs to be improved.

I bought my first EGO LB6700 from Lowe’s in December 2025. It failed before I got through two full battery charges. Thinking I had simply received a bad unit, I bought another one in early 2026. The second blower has now failed too. Both blowers were used only for light residential work—mainly clearing my porch and sidewalk. They were not used commercially, abused, or subjected to demanding conditions. Two failures in such a short time under such light use are unacceptable for a blower at this price. The five-year warranty sounds reassuring until you try to use it. I was told to print paperwork and transport the blower to a service center, but EGO would not clearly tell me where to take it. According to EGO’s own locator, there is no authorized service location in Mississippi within 50 miles of my ZIP code. A warranty is not very valuable when obtaining service requires this much work for a nearly new handheld tool. After two LB6700 failures, I do not want another identical replacement—I want a refund or credit toward a dependable product. EGO, if you stand behind your products, please reach out and resolve this reasonably. Until then, I cannot recommend the LB6700.

Not only did the battery take a crap but when the battery di it took out my weed trimmer along with it. Customer service is horrible, common Lowe’s product that is Lowe’s was smarter would bankrupt this company. Junk products…STAY AWAY AND BUY A BETTER BRAND!

I have a lawnmower that works when it wants to work The self propelled system does not engage every time I use it! Very frustrating! I’m quite disappointed in how the lawnmower works!