EGOReviews of egopowerplus.com

Terrible scripted customer service. They have no intention of addressing customer service regarding ordering. Beware. I will not purchase from them or recommend them after today's experience.

Worse than usless customer service . My mower died after just 4 mows and these clowns wanted me to drive 4 hours to deliver it to a repair shop . But this “ repair shop wouldn’t be repairing it but simply couriering it back to ego . When I asked why if a courier could come to there “ no repair “ repair shop why couldn’t it dime to my house and pick the dead mower up . At that point they decided ignore me completely . I’m now going to bundle all my ego tools up and return to the retailer for a full refund . I refuse to deal with business with such crap customer service

I will never recommend this product line or system. I have had the mower for 3 years. Due to them managing battery life/power, the mower does not create enough lift to pick up leaves, wet grass, and other debris in the lawn. It also fails epically in wet grass. Toro has done a better job. I will never not have a gas powered mower ever again.

This has to be the worst purchase I have ever made. £700 on a lawnmower whose battery lasts 20 minutes, less if using the self propelled function and despite advertising keep cool technology it constantly overheats and cuts out. Customer service seems to be non existent having contacted them several times no one even responds. Absolutely avoid if you don’t want to make a very expensive mistake

Products are dangerous and customer service is terrible. Purchased a lawnmower 2019 model (garage kept) used less than a few dozen times. Placed battery on charger for the first time this season, walked back in to my garage after smelling a electric burning smell. No lights on charger ($175 replacement value). Took charger apart and found multiple burn marks on board. Thank God is was home and this defective device did not destroy my home or hurt my family. Attempted to contact EGO via website, but no option to email or message. Spoke with customer service about the issue, they only cared about the warranty. Not interested in the slightest about how their product almost burned down my home. Customer service would not provide anyone else for me to speak with, refused to replace the charger and was condescending. Buyer Beware! EGO does not stand by their products and does not care about the potential dangers of their defective devices. There is no way I would invest any further in their products.

Two years ago I purchased an EGO leaf blower, a week ago I put the 56v battery on charge and it wouldn't charge. I called customer service and the person was very nice and helpful. He walked me through the test proses and determined that the battery was bad. He told me that a new battery will be shipped immediately. When i purchased this i did the online registration which he had the information on his screen. I would purchase an EGO product again. The warranty process was fantastic. Thank you for standing behind your product.

The battery life on your products is not good I have 6 batteries in total only 2 left working I have spent a lot of money with this company The product is good but the batteries are not

The battery is great with a long running time but I was having problems with it going red up to 3 times while mowing. The fix was to pull out the battery and shove it back in. But today with close examination I discovered that the terminals on the battery were either burned or corroded causing it to heat up increasing the resistance and forcing the lawnmower to sense a weak battery. The fix was to run a slim file between the pinch terminals to clean them up and today I actually ran my lawnmower all the way to a dead battery without the problems I mentioned above. Now I am very happy I know what was causing it. Not a failure of the battery but just a bad connection between the battery and the lawnmower.