Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,345 reviews
eFaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Elizabeth V was super helpful and made my experience with efax very positive!
By Natalie
Response from eFax· Aug 5, 2024
Thank you for your feedback, Natalie, we are very happy to hear that Elizabeth was so helpful in assisting you with your account needs. We also greatly appreciate the fantastic 5-star review. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
The customer service representative Moe was very helpful and gave me several ideas in reference to my account. It's very rare to get great customer service and I would hope that all of your reps are like him.
By ALLETTA
Response from eFax· Jul 31, 2024
Hello Alletta Thank you for your feed back Alletta! We are very happy to hear that our customer service representative Moe, was very helpful and exceptional. Thank you again for the feed back. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
The agent was extremely helpful. I was having issues with downloading my files from the new website. She was able to download them and send them to me via email.
By Bari B.
Response from eFax· Jul 31, 2024
Hello Bari Thank you for your feed back Bari! We are very happy to hear that our customer service agent was very helpful and exceptional. Thank you again for the feed back. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
Moe was professional, courteous and took time to answer my questions. He successfully resolved my request. I appreciate this kind of customer service.
By Tina J. C.
Response from eFax· Jul 31, 2024
Hello Tina Thank you for your feed back Tina! We are very happy to hear that Moe, was very professional, courteous and helpful. Thank you again for the feed back. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
The service representative is knowledgeable and quick to resolve the issue. Happy with the customer service I received
By Esperanza F.
Response from eFax· Jul 31, 2024
Hello Esperanza, Thank you for your feed back Esperanza! We are very happy to hear that our customer service agent was knowledgeable and was able to resolve your request and assist you in a timely manner. Thank you again for the feed back. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
Eveldina was the most patient customer service representative that I have dealt with in a very long time. She took her time even when she had to go over items three times for me to understand what the issue was.
By Vincent G.
Response from eFax· Jul 25, 2024
Hello Vincent, Thank you for your feed back Vincent! We are very happy to hear that Eveldina was very Patient and exceptional. Thank you again for the feed back. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
THE PATIENCE THAT HE HAD!!! he was VERY THROUGHOUH. FANTASTIC CUSTOMER SERVICE
By myra D.
Response from eFax· Jul 24, 2024
Hello Myra, Thank you for your feed back Myra! We are very happy to hear that our customer service representative Moe, was very Patient, helpful and exceptional. Thank you again for the feed back. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
Simona was the best help and even stayed on the phone to make sure I was good to go! The best customer service. I couldn't ask for better; Give her a raise please! :)
By Tyra W.
Response from eFax· Jul 18, 2024
Hello Tyra, Thank you for your feed back Tyra! We are very happy to hear that our customer service representative Simona was very helpful and exceptional. Thank you again for the feed back. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
