Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,345 reviews
eFaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Elizabeth V was great!
By Cecilia P.
Response from eFax· Aug 26, 2024
Hello Cecilia, Thank you so much for the wonderful feedback regarding your recent interaction with Elizabeth. Please feel free to message us anytime at [email protected] should you require any additional support. Many Thanks, eFax Support Team
Excellent product and service over many years. Recent chat help no exception.
By Jeff
Response from eFax· Aug 26, 2024
Many thanks, Jeff for the fantastic feedback and top-notch review! Please let us know if you require any additional support as we are always here to help. You can message our team anytime at [email protected]. Many Thanks, eFax Support Ream
Lorinda was absolutely amazing! She helped answer all of my questions, helped me make an update to my plan and was very kind, patient with me, and cared about taking care of my needs as a customer. Truly went above and beyond the call of duty to help me! Customer Service A+ Ability to Fix Problem A+ Knowledgeable A+ Helpful A+ Kind and Patient A+ Overall Lorinda took excellent care of me and I am so grateful for her help to solve my problem! I wish more customer service teams helped like this! She should definitely be an example for leadership to learn from. VERY helpful! Thank you Lorinda! :)
By Rachel
Response from eFax· Aug 26, 2024
Thank you so very much Rachel for the OUTSTANDING feedback in regards to the amazing support provided by Lorinda! We will be sure to share your unbelievably kind words of praise as this will make her day. Please let us know if you have any further questions and should you require additional support at any time, we are always here to help. Message us anytime at [email protected]. Many Thanks, eFax Support Team
Service was excellent, all issues resolved.
By Mitch S.
Response from eFax· Aug 21, 2024
Thank you for your feedback, Mitch , we are very happy to hear that your request has been resolved. We also greatly appreciate the fantastic 5-star review. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
Elizabeth saved the day! She was able to assist with my concerns. She was very helpful and knowledgeable. Thank you so much.
By Tina G.
Response from eFax· Aug 21, 2024
Thank you for your feedback, Tina , we are very happy to hear that Elizabeth was so helpful and knowledgeable in assisting you with your account needs. We also greatly appreciate the fantastic 5-star review. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
Elizabeth V was helpful with my requests.
By Right S.
Response from eFax· Aug 21, 2024
Thank you for your feedback, Right Script , we are very happy to hear that Elizabeth was so helpful in assisting you with your account needs. We also greatly appreciate the fantastic 5-star review. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
It saves money.
By Sundaram P.
Response from eFax· Aug 19, 2024
Thank you so much for your excellent feedback Sundaram. We are very pleased to hear that you are happy with our service and your account saves you money. Should you require further assistance or information, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, eFax Support Team
Have had support from these guys twice recently and have been super impressed with the friendliness and efficiency of the agents. Simona and Nicoleta have been great!
By Alex B.
Response from eFax· Aug 15, 2024
Hello Alex, Many thanks, Alex for the truly fantastic feedback and review! We are very happy to hear that our agents Simona and Nicoleta did such a tremendous job assisting you in resolving your request. Please feel free to message our team at [email protected] should you require any additional assistance? Many Thanks, eFax Support Team
