Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,345 reviews
eFaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Thank you so much.
By Peds A.
Response from eFax· Aug 15, 2024
Hello Peds, Thank you for your feed back and 5-star review! We are happy that your request was resolved and you are more than welcome any time. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
we use eFax ca. 10 years and we are happy with the quality of customer service. Elizabeth has advised quickly to our question and we found the way easier. We appreciate for your support.
By Hayashi
Response from eFax· Aug 15, 2024
Hello Hayashi, Many thanks, Hayashi for the wonderful feedback and 5-star review! We are very happy to hear that Elizabeth resolved your request in a timely manner and thank you so much for your loyalty. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
eFax has predatory, intentionally difficult processes to cancel accounts. It requires several steps and access to several different mediums to accomplish. Myself and a couple other sister companies I work with have all filed FCC complaints. Stay away from eFax.
By Kevin de la T.
Response from eFax· Aug 13, 2024
Hello, Kevin de la Torre, This is most definitely not the experience that we wish you to have. You may cancel your account directly via your website log-in or by reaching out to our 24/7 Phone and Chat support. Instructions are available on this link https://www.efax.com/cancel and should you require further assistance, please feel free to message us at [email protected] with your account details and we would be happy to assist! Sincerely, eFax Support Team
We have used eFax for several years, and have not experienced any technical problems of any kind. We needed some support while setting up eFax, but Eveldina (eFax Customer Service Advisor) sorted it out with her quick response. Our need for support is probably a sign of our incompetence rather than anything else. eFax has been running smoothly for many years!
By Morten H.
Response from eFax· Aug 13, 2024
Many thanks, Morten for the wonderful feedback and 5-star review! We are so pleased to learn that you are a long-time user and loyal client and that when you needed our guidance, Eveldina was on hand to assist. It is clients like yourself that make what we do so worthwhile. Thank you again for your patronage. Please feel free to message our team anytime at [email protected] should you require any additional assistance or simply have questions. Many Thanks, eFax Support Team
Excellent customer service
By sammy C.
Response from eFax· Aug 11, 2024
Hello Sammy Thank you for your feed back Sammy! We are very happy to hear that our customer service representative gave excellent service to you and resolve your issue. Thank you again for the feed back. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
Your technician was able to help me quickly and professionally. She was able to reactivate my account and set up the new payment paln. after my issue was resolved she reviewed my account to see if we needed any other services. I was very comfortable working with her.
By bill C.
Response from eFax· Aug 11, 2024
Hello Bill, Many thanks, Bill for the truly fantastic feedback and review! We are very happy to hear that our technician did such a tremendous job assisting you in reactivating your account and was able to resolve your issue in a timely manner. Please feel free to message our team at [email protected] should you require any additional assistance? Many Thanks, eFax Support Team
Many thanks to Nicoleta L. ... You helped me so quickly and well and had so much patience with me.
By Sabine
Response from eFax· Aug 7, 2024
Hello Sabine, Thank you for your feedback, Sabine! We are very happy to hear that Nicoleta, was so helpful and patient and was able to resolve your request and assist you promptly. Thank you again for the feedback. Please feel free to message our team at [email protected] should you require any additional assistance. Many Thanks, eFax Support Team
Mohd did a tremendous job in helping me understand my current plan and suggested a plan that would better suit my needs, which I really appreciate.
By Matthew
Response from eFax· Aug 5, 2024
Many thanks, Mathew for the truly fantastic feedback and review! We are delighted that Mohd did such a tremendous job assisting you in finding a plan suited to your current needs. Please feel free to message our team at [email protected] should you require any additional assistance? Many Thanks, eFax Support Team
