Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 546 reviews with 5 stars · Clear filters
Communication was fast on my order.
By Josephine Liwanag G.
Response from Editorialist· May 19, 2025
Hi Josephine! Thank you for your feedback! We're glad to hear that our communication met your expectations and helped make your ordering process smooth.
great customer service. order arrived relatively fast.
By elizabeth
Response from Editorialist· May 19, 2025
Hi Elizabeth! Thank you for your review! We're happy to hear you were pleased with the speed of our communication and the timely arrival of your order. It's great to know our customer service met your expectations — we’ll be sure to keep it up! Looking forward to serving you again soon.
I was contacted right away to tell me that they were working hard, to procure my item.
By June D.
Response from Editorialist· May 12, 2025
Hi June! Thank you for your feedback! We're glad to hear that our team contacted you promptly and kept you updated. Clear and timely communication is a top priority for us, and it's great to know we were able to provide that during your experience.
Very quick response time and very helpful and professional.
By lisa O.
Response from Editorialist· May 9, 2025
Hi Lisa! Thank you so much for your kind words! We're thrilled to hear you found our service quick, helpful, and professional. We truly appreciate your support and look forward to assisting you again in the future!
I was having problems with the return process but the customer care team solved my problem quickly. Great and attentive service. Thank you.
By Sally
Response from Editorialist· May 8, 2025
Hi Sally! Thank you so much for updating your feedback! We're glad to hear that our customer care team was able to resolve your issue quickly. It means a lot to us that we could address your concerns, and we truly appreciate your kind words and support. If you need any further assistance, we're always here to help!
June addressed an issue I had with my order- and what I thought was a fraudulent text - eased my worries and my order arrived today .
By Robyn K.
Response from Editorialist· May 8, 2025
Hi Robyn! Thank you so much for sharing your experience! We’re glad our Customer Experience team was able to address your concerns, ease your worries, and ensure everything went smoothly with your order. Your peace of mind is important to us, and we’re happy to hear your order arrived safely.
Super helpful and timely responses!! Always such excellent customer service! Thank you!
By Anna
Response from Editorialist· May 7, 2025
Hi Anna! Thank you so much for your kind words! We're truly grateful for your feedback and thrilled to hear that you've had a positive experience with our service. Providing timely and helpful support is always our top priority, and it's wonderful to know that it made a difference for you.
First time ordering from Editorialist and it was exceptional! Item arrived within a couple of days and packaged perfectly. Great experience!
By Colorado
Response from Editorialist· May 5, 2025
Hi Colorado, Thank you so much for your kind words and for choosing Editorialist for your first order! We're thrilled to hear that your experience was exceptional and that your item arrived quickly and in perfect condition. We’re so glad we could deliver a smooth and seamless experience. We can’t wait to welcome you back again soon!
