Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 546 reviews with 5 stars · Clear filters
Knowledgable excellent service
By J M.
Response from Editorialist· Jul 14, 2025
Hi Marie! Thank you so much for your kind words! We're thrilled to hear you found our service knowledgeable and excellent. It means a lot to the team. If there's ever anything else we can help you with, we're always here for you! Looking forward to serving you again!
I finally found these Chanel Pilot sunglasses that are $1,695 and with tax they want $1800. I really want to order them bc they are completely sold out everywhere! after reading some reviews I'm nervous to buy them bc they are complety sold out and have been for awhile now and the fact that this company has them I'm nervous they will not send them and say they are sold out and then wait months for a refund. I'm really nervous what I should do and I really want these sunglasses I have them in Green and would love them in the gold. idk...
By Ms.Susan E.
Response from Editorialist· Jul 11, 2025
Hi Ms. Susan! Thank you so much for the 5-star review and for your interest in the Chanel Pilot sunglasses! We completely understand your excitement, especially for a piece as stunning and rare as this one. We’d love to help ease your concerns and personally assist you before you make the purchase. To ensure inventory availability and avoid any delays, please reach out to our official support team at [email protected] with the subject line: "Urgent assistance needed for Chanel Pilot sunglasses." This will help us flag your inquiry right away and give it the attention it deserves. Once we confirm stock availability, we’ll guide you through the next steps so you can shop with confidence. Looking forward to hearing from you and helping you secure your dream pair!
Amazing customer service!
By Michele Bush M.
Response from Editorialist· Jul 11, 2025
Hi Michele! Thank you so much for the kind words! We're thrilled to hear you had an amazing experience with our team. If there's anything else we can assist you with, don’t hesitate to reach out—we’re always here to help!
Excellent customer service
By Martha J.
Response from Editorialist· Jul 8, 2025
Hi Martha! Thank you so much for your kind words! 🌟 We’re thrilled to hear you had an excellent experience with our customer service. If there’s anything else you ever need, we’re always here to help!
Immediate assistance and explanation given of question asked.
By Monica W.
Response from Editorialist· Jul 1, 2025
Hi Monica! Thanks so much for the review! 😊 Glad we could help right away and clear things up for you. Let us know if you ever need anything else!
I think ya’ll are good
By Robin Armstrong W.
Response from Editorialist· Jun 23, 2025
Hi Robin! Thank you so much for your kind words! We're really glad to hear that you had a positive experience with us. If you ever need anything else, don’t hesitate to reach out — we’re always here to help.
Great customer service. The item I ordered ended being out of stock. They let me know very fast and refunded me quickly. Thank you !
By Andy
Response from Editorialist· Jun 20, 2025
Hi Andy! Thank you so much for your kind words! We're sorry the item was out of stock, but we're glad we were able to update you quickly and process your refund without delay. We truly appreciate your understanding and hope to have the chance to serve you again soon! 💛
Transaction was problem free and quick. Would use again, and would recommend.
By Pat B.
Response from Editorialist· Jun 12, 2025
Hi Pat! Thank you so much for your kind words! We're thrilled to hear your experience was smooth and hassle-free. We truly appreciate your recommendation and look forward to serving you again in the future!
