Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
701 reviews
EditorialistSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Editorialist (editorialist.com) has 701 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 546 reviews with 5 stars · Clear filters
Great price and quick delivery.
By RR
Response from Editorialist· Jul 30, 2026
Hi Rosemarie! Thank you for your wonderful feedback! We’re so happy to hear you enjoyed the excellent value and smooth delivery experience. We truly appreciate your support and look forward to serving you again soon!
I was looking for a dress for my daughter's wedding. I found one on this site. The customer service department is amazing. They could not find it in my size. They gave me several options to pick - cancel order - give them more time to locate it restock - or pay the designer cost which was 200 more than their price. I decided to cancel the order because the dress style was not a good fit for me. FABULOUS Company. They became my personal shoppers!! Jovelle was my customer service person and she was very attentive, professional and responsive to my questions and concerns!!
By nancy.gibaugmail.com
Response from Editorialist· Jul 30, 2026
Hi Nancy! Thank you so much for your amazing review, and a huge congratulations on your daughter's upcoming wedding! We’re so happy to hear that Jovelle took such great care of you. Even though that specific dress didn't end up being the one, we always want you to feel like you have your very own personal shopper with us! If you ever need help finding another outfit in the future, you know where to find us. We'd love to help you out again.
Quick shipping, well packaged, item delivered in perfect condition. Happy buyer.
By Ashley M.
Response from Editorialist· Jul 27, 2026
Hi Ashley, We're delighted to hear your order arrived quickly, was well packaged, and reached you in perfect condition. We truly appreciate your support and hope to serve you again soon!
Shoes arrived as promised.
By Georgia Card B.
Response from Editorialist· Jul 27, 2026
Hi Georgia, we're so happy to hear your shoes arrived as promised. We truly appreciate your support and hope you enjoy them. We look forward to serving you again!
I had been into the national store in Houston and they said they did not make the khaki pants this year. I went in to your website and found the color and style pant I was looking for and ordered. It’s perfect and so glad I found it.
By Ruthkneese
Response from Editorialist· Jul 27, 2026
Hi Ruth, we're delighted you found the exact khaki pants you were looking for. It's great to hear they were the perfect fit for your needs. We truly appreciate your support and hope to shop with you again soon!
I found the bronze sandals I was looking for at a great price and free shipping. They arrived quickly before the season was over and were exactly as advertised. Comfortable, too!
By Gerrigan
Response from Editorialist· Jul 26, 2026
Hi Gerrigan, we're delighted to hear you found the perfect sandals at a great price and that they arrived quickly. It's even better to know they're comfortable and exactly what you expected. We truly appreciate your support and hope to see you again soon!
Everyone dreams of wearing Jimmy Choo shoes on their wedding day, and they were my dream wedding shoes too! Unfortunately, I realized that this particular style runs a little small, and my pair was just slightly too tight. Thankfully, Pearl was absolutely amazing throughout the entire return process. She was incredibly kind, patient, and helpful every step of the way, making what could have been a stressful experience so much easier. Thank you so, so much, Pearl, for your outstanding customer service!
By Glory C.
Response from Editorialist· Jul 24, 2026
Hi Glory! Thank you so much for sharing your experience! We're sorry the Jimmy Choo shoes weren't the perfect fit for your special day, but we're delighted to hear that Pearl was able to make the return process smooth and stress-free. We'll be sure to share your kind words with her—they'll mean a great deal. Thank you for choosing us, and we wish you all the best on your wedding day!
Great customer service that responded to my email about an issue immediately and began working towards a solution
By PP
Response from Editorialist· Jul 23, 2026
Hi Pratik! Thank you for taking the time to share your experience. Providing prompt, effective solutions is a cornerstone of our customer service, and we are delighted to hear that our team met your expectations. We are always here for you!
