EcotricReviews of ecotric.com

Eco trick makes a decent electric bike I suppose however there is absolutely no customer service after your purchase and every possible accessory listed on their own website is never in stock. I recently asked when I would be able to buy a new battery for my Ecotric Bike because their site shows all of their batteries out of stock. Below is an exact quote of the response. I received more than one week later. Hello We are sorry to tell you that the product you need is out of stock now, we are asking our supplier to re-stock them in hurry. But due to the tariff issues, such a restocking process has been stopped. We are not sure when the process will get back on the way. The best suggestion for you is to refer to another shop for parts to solve the problems sooner. Their best suggestion is to refer me to another shop, but they don’t refer me to any particular shop and they don’t tell me what type of battery I should be looking for since they’re all different If you plan on buying a bike and never needing help from the people you bought it from I suppose their bikes are decent however there are so many bike choices out there. Do yourself a favor and buy one from a different company.

Ridiculous I have to remove the seat to remove the battery also I spent 1000 bucks on this bike and now they are $650 I feel I was ripped off

Updated to add: check out their Better Business Bureau rating. Shocker. It’s a big fat F. Don’t waste your time or money. My bike arrived with faulty parts which the company refused to replace. They offered me $50 back, but how does that make my bike rideable or safe? I’ve ridden the bike maybe 4 times in two years and it literally fell apart as I was pedaling up a hill. Company said “too bad, you are out of warranty!” Okay, well I tried to resolve the issue when the bike was new, but the technician was snarky and rude and I got nowhere. Spend your money elsewhere!!

I have been attempting to reach this company for 3 weeks in reference to some technical support on their bicycle. I have tried email and phone and also left a voicemail numerous times during their business hours and have not received any call back. Once you mentioned you have problems they ghost you.

Initially e-electric Bikes very helpful with sales and delivery. Ecotric Product support after purchase has much to be desired. Ecotric Bikes Parts are not readily available and company has no willingness to supply stock or delivery parts or product support. Ecotric Usually will answer inquiries within a couple days however usually just an apology that supplies/parts to repair are not available. I knew the Ecotric E bike warranty for their product was poorly related when purchasing two of their e bikes, however prefer to do my own mechanical work on mechanical purchases. What I did not expect is the companies unwillingness to stock, provide, or even sell basic parts to support Product. Everyone understands this is a low budget cheaper quality purchase but without parts available and product support lacking I would highly recommend purchasing from another provider. Ecotric is not a product you can keep operating and offset price point by your own maintenance schedules. Highly suggest another product line after two bikes sitting with no parts available.

Upon receiving my new bike and inspecting all the parts, I found a flaw in the seat, at which time I e-mailed the Distributor ( Renewable Outdoors) about it, and they said they would look into it, and nothing...still waiting, a few e-mails later, still nothing. At this point, I'll not recommend either Ecotric or Renewable Outdoors for anything.

I ordered a set of fenders for my ecotric 27 fat tire bike,I dropped off at the bike shop,cause i was getting my brakes done,I finally picked up my bike,and was told the front fenders doesn't fit,I'm for sure I ordered the right size from the ecotric site,I reached out to them about the issue and they told me,sorry we don't do refunds but I can buy more accessories,what a joke,..stay away from ecotric site

Bison bike brakes go out in 12 miles go flying into road then bushes. Ecotric says they will send new brakes, two weeks later a receive a helmet no brakes. Good luck dealing with this company