DYUReviews of dyucycle.com

UPDATE: 29 September 2026 I have updated this review following DYU resolving the matter and processing my refund in full. I have kept the original details below because they accurately reflect my experience during the return process at the time. I purchased a DYU D3F electric bike directly from DYU’s website. Unfortunately, after receiving and trying the bike, I found it unsuitable for me. The steering was difficult and uncomfortable to control, the seat could not be raised sufficiently for my leg length and caused my legs to cramp while pedalling, and the riding position caused back discomfort. I also found the single-speed gearing unsuitable when pedalling without electric assistance. The bike was delivered on 27 August 2026, and I contacted DYU on 30 August 2026, only three days later, to request a return and refund. Initially, I was told that because my reasons were considered “personal reasons” rather than a quality issue, £200 would be deducted from my refund as a handling fee. I disputed this and asked DYU to provide the return instructions and explain the legal and contractual basis for the proposed deduction. The return process was initially frustrating and caused unnecessary stress, particularly because of the proposed £200 deduction and the uncertainty around the return arrangements. However, I can now confirm that DYU has processed my refund in full, with no £200 deduction. DYU also followed up with me regarding the matter and acknowledged the frustration caused by the initial return process. I appreciate that the matter has now been resolved and that I have received the full refund. I have therefore updated this review to reflect the final outcome. My original concerns about the return process were genuine at the time, but I think it is important to acknowledge that DYU ultimately resolved the matter and provided a full refund. Previous review : 31/08/26 I purchased a DYU D3F electric bike directly from DYU’s website. Unfortunately, after receiving and trying the bike, I found it unsuitable for me. The steering was difficult and uncomfortable to control, the seat could not be raised sufficiently for my leg length and caused my legs to cramp while pedalling, and the riding position caused back discomfort. I also found the single-speed gearing unsuitable when pedalling without electric assistance. The bike was delivered on 27 August 2026, and I contacted DYU on 30 August 2026, only three days later to request a return and refund. I was expecting a straightforward return, but DYU told me that because they considered my reasons to be “personal reasons” rather than a quality issue, they would deduct £200 from my refund as a handling fee. I have disputed this charge and explained that I am exercising my statutory cancellation rights for an online purchase. I have asked DYU to provide the return instructions and to explain the legal and contractual basis for the £200 deduction. At the time of writing, the matter remains unresolved. I am disappointed that a customer who contacted the company just three days after receiving the bike is being told that £200 will be deducted simply for returning it, rather than being offered a straightforward return process. I would urge anyone considering purchasing from DYU to read the company’s return policy carefully and be aware of the potential £200 charge they may seek to apply to an e-bike return.

Customer service is top. Refund process is very fast. I had to cancel one item and they processed my refund right away. They got to me as soon as they realized one item I ordered is out of stock and if I wanted to, I could wait for a couple of days for the re-stock. Unfortunately I had to cancel that item because I needed the other item I bought urgently. Not every store online get back at you as quickly as they did to me,speaking from experience btw. Sometimes,you have to wait days before they reply, I solved mine in a matter of hours,if I had replied faster,I believe we had solved it quicker, including the whole refund process. So satisfied. I’ll wait for the items to arrive and maybe update my review for the items bought.

I absolutely love my DYU M20. It's extremely comfortable and has become my go-to for my daily commute. The design is sleek and beautiful, and after riding it for weeks, I haven't had any problems at all.

I bought my campx electric wagon and its design stands out compared to other wagons. It helped me haul so much heavy gear, I absolutely love it! The support is fast and effective, I have already recommended my dad to buy one.

I got my package and am about to check things and I will give a review

First, I received the free lock at the correct address, with no intervention needed. Second, I manually looked up the shipping details for my bike, and saw that DPD not only failed to deliver my bike, but that they had registered my address incorrectly in their system. DPD and Asendia regularly have this issue where they completely fail to include the house number. Not once, not twice, but at least 5 times now, DPD has had this issue, and they don't call me nor email me to let me know. You must create a DPD account with the exact same email which you used to purchase from DYU, then you have to manually change your settings and update your account details, before you have the option to edit the incorrect shipping information on their platform. I have no problems with DYU, but I would happily have paid whatever it costs to ship via DHL EXPRESS, DHL Parcel/DHL Ground, or UPS instead.

I bought one of DYU pro c6 electric bikes from a auction. The bike was boxed and unopened. Ive built the bike up and the wiring for the bike is completely wrong. I understand that not purchasing the bike directly from DYU there's no guarantee but I contacted DYU customer support and there reply was that because it wasn't purchased from them they won't help

Bleskove vybavenie mojej poziadavky.