Dutch VetReviews of dutch.com

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4.6/ 5

Excellent

5,295 reviews

Dutch Vet4.6Excellent

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About Dutch Vet

Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.

Dutch Vet (dutch.com) has 5,295 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: dutch.com
Website: dutch.com
Category: Animal Health
Listed on The Fair Hearing: 2026

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Apr 15, 2025

Run from this place!!! Poor customer service/ Slow delivery

Poor customer service, Tush delivery is not honored they take 3 days to process a prescription when you pay an extra 20 to rush supposedly to be overnight shipped and one day. I contacted then to transfer instead to Costco 20 minutes after ordering that wasn’t even showing as pending but they would not cancel it. I called, emailed, and text messaged. They also do not answer the number on their site. If you need anything other than heartworm meds avoid you will not be getting treatment for your sick pet!!!! After speaking with them all morning I will now have to pay to transfer 5 and wait another 72 hours for this to happen and still pay for the delayed prescription all morning they said I could request a refill and then pick up after payying a fee apparently there is absolutely no way possible to receive prompt service or speak to a real person on this site I am now out 170.10 and will need to go to a real urgent vet and pay for all the same crud again!!!!!!!!!

By SK

Response from Dutch Vet· Apr 15, 2025

Thank you for reaching out, and we’re truly sorry to hear about your experience. We understand how important it is to get timely care for your pet, and we apologize for any frustration or confusion caused. We wanted to clarify that your order was placed yesterday and has already shipped. If you haven't already you should receive tracking shortly as it is on its way. When you contacted us to cancel today, the order had already been processed and was in the final stages of fulfillment, making it too late to stop the shipment. That said, we want to ensure you’re not charged for services you are unhappy with going forward. We’ve gone ahead and cancelled your membership, and you will receive a prorated refund for the unused portion. Please also note that Dutch Pet is not intended for emergency or urgent care needs. We’re here to provide ongoing support for chronic and non-emergency conditions, and we always recommend visiting a local urgent care or ER vet for immediate medical concerns. Again, we sincerely apologize for the inconvenience, and we hope your pet is feeling better soon.