Dutch VetReviews of dutch.com

The DVM I have worked with through Dutch is nice and really knowledgable. (Dr. Radillo) This business is great for regular check-ups or light maintenance of your animal, like flea/tick, skin, diet, and other wellness-level needs, for a pretty cheap subscription compared to dropping into a clinic for daily visits. I worked as a vet assistant for 5 years, so I've seen many levels of service personally. I would say Dutch is a great source for its price and convenience, and even better if you are a knowledgable pet owner. 👍🏼

Just fabulous! This saved a lot of stress and time knowing I have three cats. The cats are healthy and I love being able to do this over the phone. Website was very easy to manage. Make sure to add all your animals in their first and then request a vet appointment. That way they can talk to you about all your animals instead of having to do them individually.

We had the best experience. Dr. Barrett was so kind, helpful, and informative. She was able to set a health plan that is easy to follow. Very thankful for the help she provided.

I can’t say enough how easy and professional this service was provided. Lots of questions and pictures provided to the Vet whom then took the time to really ask me about my dog’s condition.

So understanding with your concerns don’t know how to thank them for easing my concerns

Excellent communication and explaining the step by step plans they want to take. Truly great care

I am absolutely furious with Dutch, the online pet pharmacy, and I feel obligated to warn every pet owner to stay far, far away from this company. Over the past six months, they’ve been charging my credit card different prices than what I agreed to—without any notification or consent. Check your credit card statements if you use them, because they will sneak charges through and hope you don’t notice. That alone would be enough to lose my trust, but it gets worse. They’ve randomly canceled my pet’s critical medication subscriptions without informing me, leaving my pet vulnerable and me scrambling to find alternatives last minute. They agreed to price match a generic medication, and then days later told me they changed their policy and won’t honor it anymore, claiming the medication is now a “brand” (it’s not—it’s generic and always has been!). Their shifting excuses are absolutely absurd. I was told one thing, and then the terms changed mid-process with zero accountability on their end. Their customer service is downright appalling—unhelpful, dismissive, and routed overseas to representatives who either don’t have access to accurate information or simply don’t understand the situation. No one takes ownership, no one follows through, and their system is a chaotic mess that puts your pet’s health at risk. Dutch is shady, unreliable, and unprofessional. I’m done with them, and I strongly urge other pet owners to protect their wallets—and their pets—and go elsewhere.

Dr. Shahady, was easy to talk to and made me feel comfortable, took the time to talk about my dog. I still haven't been able to set the account, it might be a "glitch" for today, when I contacted customer service they set up the appointment within minutes. Thanks for a great service. If you need minor help, behavior, ear pain, itchy, flee and tick meds, this is the way to go!