Dutch VetReviews of dutch.com

Response from Dutch Vet· Jul 11, 2025

We appreciate your kind words! We are so happy to hear that you've had positive experiences and that our team member's care and expertise were evident. Thank you for sharing.

Response from Dutch Vet· Jul 11, 2025

We're really sorry to hear about your experience, and we truly appreciate you sharing your feedback. We understand how disappointing and frustrating this must have been. Our team did work closely with you throughout the week, rescheduling when video issues came up and again when you let us know you weren’t home with your pet for a scheduled visit. We're always happy to accommodate when life gets in the way, and we appreciate your patience during those changes. That said, we sincerely apologize that the veterinarian did not show up to your final scheduled appointment. That’s not the standard we hold ourselves to, and we take full responsibility. To make this right, we’ve fully canceled your account and issued a complete refund. We’re genuinely sorry for the time and effort you spent, and we’ll be using this feedback to improve moving forward.

Response from Dutch Vet· Jul 10, 2025

We're happy we could assist when your dog was acting unusual and with other health issues. We appreciate your recommendation; it means a lot to us!

Response from Dutch Vet· Jul 10, 2025

Thank you for your honest feedback, we’re really sorry to hear about the trouble you've had navigating the website and getting support when you needed it. We absolutely understand how frustrating that must be, especially when you're doing everything right on your end. We did take a look at your account, and it looks like you were able to successfully schedule an appointment. However, we had to reschedule it this morning due to an emergency with the vet, we sincerely apologize for the inconvenience. We’re standing by and ready to help you get that new appointment booked. Just reply to the email our team sent, and we’ll make sure you’re taken care of quickly. We’re always working on improving both our platform and our service, and feedback like yours is critical in helping us get better. We appreciate your patience and hope to make things right moving forward.

Response from Dutch Vet· Jul 10, 2025

Thank you for taking the time to share your experience, we’re truly sorry to hear about the frustration you’ve had, especially after such a positive first appointment. We took a closer look at your case and can confirm that our customer service team has already issued a refund for the no-show fee, as we recognize there were technical issues with the Zoom call that impacted your ability to connect with the vet. We completely understand how important a smooth and reliable experience is, and we’re sorry this one fell short. If you’d still prefer to cancel your account, we’re here to help. Please reach out to us at [email protected], and mention your Trustpilot review so we can get your request taken care of as quickly as possible. We appreciate your honest feedback and are committed to improving from experiences like this.

Response from Dutch Vet· Jul 10, 2025

We're happy to hear that the doctor's kindness and preparedness met your needs and that she understood the situation. Thank you for your positive feedback; we appreciate it.

Response from Dutch Vet· Jul 10, 2025

We're happy that our service was easy to use and that you were able to speak with someone so quickly. We appreciate you mentioning how helpful the veterinarian was for your dog!

Response from Dutch Vet· Jul 10, 2025

We're happy to hear that you found our website easy to use and appreciated the prompt updates. It's great to know the vet's knowledge and treatment plan met your expectations, and that you were satisfied with our follow-up. Thanks for your positive feedback!