Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,295 reviews
Dutch VetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
5,295 approved reviews, newest moderated first
I love how fast we can connect with a vet and the ease of having meds delivered.
By customer
Response from Dutch Vet· Jan 20, 2026
We're glad you find connecting with a vet and receiving medications so fast and easy. Thank you for your feedback!
So easy to set up & speak to a knowledgeable vet. Fast prescriptions. Affordable.
By ChristyLee
Response from Dutch Vet· Jan 20, 2026
We're happy to hear that the setup was easy, and the vet was knowledgeable. We appreciate your feedback about our fast prescriptions and affordability.
Awesome, thorough and less stress on my older dog. Love Dutch!
By customer
Response from Dutch Vet· Jan 20, 2026
We're happy to hear that Dutch made it easier on your dog! Thank you for your awesome feedback; we appreciate it.
What a great find! I have three cats and the ability to speak with a veterinarian at home without having to load my kitty into the car and drive and wait, it has made my life so much easier. But also now I am more apt to schedule appointments and ask a vet more often. I feel like I can now take better care of them.
By Jerri Ortiz G.
Response from Dutch Vet· Jan 20, 2026
We're happy to hear that connecting with a vet from home has made caring for your three cats easier. It's great that you're now able to schedule appointments and ask questions more often. Thank you for your positive feedback!
Great personable care for my pet
By Connie C.
Response from Dutch Vet· Jan 20, 2026
We're glad you appreciated our team's personable care. Thank you for your kind words; it means a lot to us.
Professional, Compassionate and courteous in guiding us on next step for our aging lab …highly recommend the service
By Raymond P.
Response from Dutch Vet· Jan 20, 2026
We're happy to have provided professional, compassionate guidance during this challenging time with your lab. Thank you for recommending our service.
Awful! They took my money right away but it was impossible to get care. Once I was able to book something I was looking at a week. My vet does same day visits. Then I had to sign a waiver where they also cannot prescribe any medications. So what is this service good for? Telling you your pet has an issue go see a vet for care and medications? Awful experience and now I am fighting to have the $97 they took out of my bank refunded as they stated they do not do refunds? I didn’t get any care, talked to nobody, didn’t get any answers so why am I not able to get a refund for the same day they withdrew the funds? I had the membership for not even an hour and received nothing! Just go to your vet, these online companies are not worth it for our loved ones.
By JC
Response from Dutch Vet· Jan 21, 2026
We’re truly sorry to hear about your experience and understand how frustrating this felt, especially when you were seeking timely care for your pet. To clarify, we are a subscription-based service where members pay one annual fee for unlimited access to veterinary advice throughout the year. During sign-up, members are asked to enter their state so we can determine whether prescription medications (RX) can be provided, as prescribing laws vary by state due to local legislation. While we’re able to prescribe in many states, there are some where we legally cannot, however, all members still receive unlimited veterinary guidance, regardless of location. Our service is designed to help pet parents: - Get expert veterinary advice for concerns big or small - Avoid unnecessary in-person vet visits when issues can be safely managed at home - Receive guidance on over-the-counter (OTC) treatments, monitoring symptoms, and next steps We understand that online care is different from a traditional clinic and may not be the right fit for everyone, especially if same-day, in-person visits are already easily available to you. That said, many members find value in having ongoing access to veterinary professionals between visits or for questions that don’t require an exam. We’re sorry we didn’t meet your expectations and regret that this experience left you feeling unsupported. We’ve reached out here to request your contact details so we can look into this further, or you’re welcome to email us directly at [email protected] and reference this review so our team can assist you. Thank you for sharing your feedback, it helps us continue to improve how we communicate and support pet parents.
It was friday afternoon and our cat wasn't doing good, my daughter took her to the vet but the office was full, they weren't taking any cases without an appointment so she scheduled one for monday. We were still worried about our cat so i got in the internet and found "Dutch" i went to google to see the reviews, it was over 4 stars for seeing a doctor fast, and they offered a discount coupon of 15 or 20% off, so i ended up paying $98 for a yearly membership that covers up to 5 pets, pretty good considering last time we took our pet to the vet and spent $250. After i got the membership and filled up the information for our cat i was able to schedule an appointment, we had a zoom meeting with the vet at 10pm that friday, we showed her the cat and explained the symptoms and she prescribed the medicine and explained us what to do, it was Dr. Grijalvo, very empathetic and knowledgable. We are very grateful for her help! The one thing that is not very good is that if i order the medication with them it would have taken a week to have them, that is also the reason why they don't have 5 stars in overall rating, but with the prescription i got the medicine in another place.
By Silvia R.
Response from Dutch Vet· Jan 20, 2026
We're happy to hear that you had a positive experience and that the vet was helpful and empathetic! We appreciate your feedback regarding the medication delivery time and will look into improving our processes. Thank you for your review!
