Customer service support took some time…
Customer service support took some time to get through. The vacuum doesn’t perform/operate as shown, and is definitely overpriced for the quality of the vacuum. Once I turned on the vacuum and sat it on my wood laminate flooring it just sat stationary. Also no suction, so I’m not sure how it’s a “vacuum”. Requesting a full refund.
By Kristen Carlisle W.
Response from DustaPro· Aug 20, 2026
UPDATE: Hello Kristen, Thank you for getting back to us. We’ve reviewed your order details including your previous communication with us and we are glad to confirm that the matter has since been addressed with a resolution provided. Should you need any further assistance, please don’t hesitate to leave us a message again. _______________________________________ Hello Kristen, Thank you for letting us know your experience. While the vacuum is designed to operate according to the functions and specifications provided in the product information, its pricing reflects the product, its features, and applicable order costs. Nonetheless, we would like to understand what you encountered with your order and assist you with your request. As we were unable to locate your order based on the information available in your review, we have sent you a separate email requesting a few additional details. Please check your inbox whenever you have a moment. Kind regards, Logan from DustaPro