Bought the case for my new iPhone 13…
Bought the case for my new iPhone 13 Pro Max. Gift screen protector supposedly worth $35 was toast in two week. The cracked on all four corners. When I requested a replacement they charged me $9 for priority mail it took them 4 days to ship an 10 day later I’m still waiting. So I probably will buy another otter box & throw the replacement in the trash. Their claims don’t hold in real life. Suggest you skip this especially at $50z
By Gary G.
Response from Dropguys· Jun 8, 2023
Hi Gary, Thanks for taking the time to share your feedback. I want to begin by sincerely apologizing for the inconvenience you experienced. We understand your frustration and deeply regret that your first experience with us didn't meet our usual high standards. I've gone through our customer service records, and I am pleased to see your iPhone was fully protected by our case and screen protector after the drop - that is always our priority, as it saves you money on expensive repairs. The first case developed hairline cracks from the heavy impact, so we created a free replacement order at 9:48 PM on the 27th of April. Our fulfillment center dispatched your package the following day, on the 28th of April. The package took longer to arrive than we would have hoped due to a USPS service delay. While this delay was outside our control, in line with our goal of providing exceptional customer service, we shipped another free replacement order via FedEx overnight shipping. We included four more complimentary products to a value of $179.98. Our founder also sent you an email and tried calling you to apologize and to ask if there is anything else we could do for you to resolve the matter to your satisfaction. Unfortunately, we haven't heard back yet. Again, thank you for sharing your experience with us, for your patience and understanding, and for helping us improve. We remain at your disposal if there is anything else we can do for you. Jamie - Dropguys Customer Care