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By JULIANN M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,293 reviews
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DRMTLGY is listed under Salons & Clinics.
DRMTLGY (drmtlgy.com) has 1,293 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,293 approved reviews, newest moderated first
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By JULIANN M.
I placed three orders on November 18th. The company shipped one but assigned the same shipping number to all of them. I had to contact them when my packages never arrive, they supposedly fixed it and were supposed to ship my other orders all in one. December 2nd rolls around and still nothing, no tracking even. I had to reach out again, and finally that night I got a tracking number. Keep in mind I signed up for subscriptions that start when I ordered it almost a month ago! Not impressed
By Christina
Response from DRMTLGY· Dec 10, 2025
Thank you for sharing your experience. We sincerely apologize for the confusion and delays with your orders. Due to increased holiday volume, orders took longer than usual to arrive. Please know that we are working hard to ensure all orders are fulfilled as quickly as possible. If you need an update on your orders, our Customer Service team is ready to help at [email protected]. We truly appreciate your patience and are committed to making this right.
I love the products. (some more than others) Everyone is different so I like to try different things and then stick with the ones I feel I get the most benefit from. Customer service is stellar. They are very responsive and always go the extra mile to assist.
By Sari B.
LOVE DRMTLGY! Love your products! Outstanding customer service!
By Kathy Johnson D.
Quick, friendly responses!
By Jen L.
The shipping take awhile it still hasn’t been shipped
By Maria C.
Response from DRMTLGY· Dec 10, 2025
Thanks for bringing this to our attention, and we’re truly sorry for the delay you’ve experienced. We received an overwhelming number of orders during our Black Friday Sale and are currently a bit behind on shipping, but our team is working overtime to get all orders fulfilled as quickly as possible. We appreciate your patience and understanding. To check the status of your order, please reach out to our Customer Service team anytime at [email protected]. We're happy to help!
Shipped rather timely when ordered. Love this product.
By customer
Not able to find tracking on orders on website. Placed an order 8 days ago with no word from this company regarding shipping. Products are awesome just wish there was more communication.
By Debbie G.
Response from DRMTLGY· Dec 10, 2025
Thank you for your feedback. I’m sorry to hear you’re having trouble finding the tracking information. We’d be happy to help! Please email us at [email protected], and our Customer Service team will assist you right away.