taking ages to come
taking ages to come
By Lachlan R.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
13 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Double Wood Supplements International is dedicated to providing high-quality, research-backed supplements at fair and accessible prices. Known for transparency and consistency, the brand focuses on delivering effective products you can trust to support your health and wellbeing.
Double Wood Supplements International (doublewoodsupplements.store) has 13 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
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taking ages to come
By Lachlan R.
Avoid buying from Doublewood! I made my first purchase on 23 May '26, and till now i could not track the shipment (they use APG!). I have people writing from non-doublewood email addresses writing to me about my purchase, with links to update address. Although they might be related to the company, i'll never click on links in emails from unknown sources. Worst of all, their shipper suck! I WILL NEVER BUY FROM THEM AGAIN. **added after Doublewood's response** It is not true it is just a few days' delay. Purchased 23 May, your emailed me on 25th May that "your order is on the way", but your courier stated on its website that it collected the parcel on 30th May. And delivery happened on 16th Jun without any updates in between. Anyway, say all you want, i'll NEVER buy from you guys again.
By Francis L.
Response from Double Wood Supplements International· Jun 22, 2026
Thank you for your feedback, Francis. We're sorry your experience did not meet expectations. Your order was dispatched in line with our stated processing timeframe and was delivered, although it arrived a few business days later than the courier's estimated delivery date. The email you received was from our address verification system, which helps customers confirm their shipping details before dispatch. We also confirmed with you directly that this communication was legitimate. We appreciate your feedback and are sorry for any frustration caused. Thank you for taking the time to update your review, Francis. We understand why this experience was frustrating, and we're genuinely sorry it didn't meet your expectations. To clarify, your order was processed and dispatched within our advertised processing timeframe. Once it was collected by the courier, delivery progress, tracking updates, and transit times were managed by the courier and were unfortunately outside of our direct control. We acknowledge that the extended delivery time affected your overall experience, and we're sorry it did not meet the standard you expected.
Product hasn't arrived, been several days passed the expected arrival date. Haven't responded to my emails.
By Sean C.
Response from Double Wood Supplements International· May 22, 2026
Hi Sean, We responded to your email on May 7, but it may have landed in your spam or junk folder. We can also confirm that your package was delivered on May 8, which was within the estimated delivery timeframe. We hope you enjoy your products!
Ordered 14th July, shipping 4-7 days, still waiting and tracking showing still in LA, USA. Contacted, told technical error, then they can't reply as outside of business hours, can't cancel as told cleared customs. Will be 15 days tonorrow so will raise a Visa dispute. Avoid using
By Di