DossierReviews of dossier.co

Es la segunda ocasión que realizo pedidos y me encantan. La esencia y durabilidad son muy buenos. En esta última ocasión hice el pedido con una dirección errónea y tuve asistencia de parte de Yessica, quién me apoyó de manera inmediata a cambiar la dirección. Gracias :)

The products are very similar to the original, in some products are even better than the original.

Very responsive customer service. Respectful and helpful. Products always come in excellent condition and are high quality.

I've used Dossier for a few years (products given to me as gifts), and this year was the first time I purchased directly from the website myself. The page can be a little chaotic with information if you don't want to sign up for the Dossier+ membership, but it was fine once I worked out where I needed to click to checkout as a guest. PROS Checkout was fine, and as others have pointed out their customer is great (correct as at November 2025). I used their exchange function to switch 3 bottles and that process also worked smoothly for me as a new customer. Shout out to Greta and Mike on their customer service team. 5 stars to them. CONS I genuinely feel that not all of their SKUs have the correct scent intensity attribution (part of the reason why I chose to exchange bottles), I have personally encountered issues with quality control (big bubbles appearing in the middle of bottle labels that were not adhered well), and I've heard reports from others about changes in formulations for certain scents over the years.

I accidentally used partial address wrote to the company they were they were extremely helpful and seen I was still waiting for them to receive the items back they re sent a new order whole experience was headache free will continue to shop

The customer service was awesome. They actually resolved my problem and fast. So thankful

I made a mistake when I ordered with the wrong zip code. They helped me very quick to solve this situation even when the order was already delivered to another city. Thank you!

I’m already a Dossier fan, but just wanted to share my recent experience for the Black Friday sales. I reached out to them as I had made an error regarding the quantities I had ordered. Even though this was not their fault and it had already had been paid for they went above and beyond to help me. Customer service at its finest. Thank you Oana and the Dossier team ❤️