Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Great selection. Our son has been so happy with Dossier. We like sending him surprises. Your delivery times are awesome and prompt email responses if I have questions.
By Gloria P.
Response from Dossier· Nov 24, 2025
Gloria, this is so sweet! Love that your son's loving the surprises; we'll keep those fast deliveries coming. 💛
I AM GRATEFUL WITH THE SERVICE
By Sandra González Á.
Response from Dossier· Nov 24, 2025
And we're grateful for you, Sandra! Thanks for the love. 💫
Genuinely they seem to really care about their customers they canceled my order with no questions asked or difficulties
By Anonymous
Response from Dossier· Nov 24, 2025
Love hearing this! We’re all about keeping things simple and drama-free, so thanks for calling that out. 💛
Huge shout-out to Samara from Customer Support team. Exceptional service, genuine care, and fantastic products. Totally recommend this brand!
By Rosa
Response from Dossier· Nov 24, 2025
Ahh we love this, Rosa! The whole crew will be smiling at your message. We’re all about those good vibes and easy fixes, so thanks for making our day. 💛
Tuve un problema con mi paquete, por alguna razón la paquetería marco como que yo no estaba en mi domicilio el día de entrega y lo regreso. Me comunique al correo de ayuda de Dosier, me resolvieron muy rápido, la persona que me atendió fue muy amable y resolvió el problema en un día, por lo que mi paquete se reenvío y espero tenerlo pronto.
By Andrea P.
Response from Dossier· Nov 24, 2025
¡Andrea, qué bueno que nos escribiste! A veces la paquetería se enreda, pero nos alegra muchísimo que todo se arreglara en un día y que tu paquete ya vaya de regreso a ti. Ojalá lo tengas en tus manos muy pronto. 💛
The customer service is great.
By Wendy M.
Response from Dossier· Nov 24, 2025
Wendy, this made us smile! We love keeping things easy and friendly for you. Thanks for the sweet shout-out. 💛
Made an ordering mistake. They helped me right away fix it. Love the quick response and help. Product is amazing. Very pleased
By Sammy D.
Response from Dossier· Nov 24, 2025
Well, Sammy, we do love a quick save! So glad everything got fixed fast and that you're loving your perfume. 💫
Dossier has helped me when a mishap happened: they made sure they fixed it to the best of their ability! Their response team is truly unmatched when it comes to customers. I am also happy with their products - most of which are from their Impressions line. Most amazing and they have their own twist on the impressions.
By aV
Response from Dossier· Nov 24, 2025
Love hearing this! Our team always tries to jump in fast and fix things the best way possible, and it’s so cool that you’re enjoying the scents too. Thanks for the love and the good vibes. 💛
