Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Adrien, Andrei, and Carolina are all wonderful employees who deserve 100% raises The perfumes are cool too i guess ;)
By JG
Response from Dossier· Dec 5, 2025
Ahaha JG! The team is going to feel very appreciated, and we’ll gladly take the “perfumes are cool too” energy. Thanks for the smile!
Me encantan, la experiencia de compra es muy sencilla, el producto tiene la calidad que promete, el empaque también me gusta porque llegan super bien. Lo recomiendo ampliamente, vale mucho la pena no te arrepentirás, además la atención del equipo es buenísima.
By Mariana M.
Response from Dossier· Dec 5, 2025
¡Qué bonito leer esto, Mariana! Nos encanta que la experiencia completa te haya encantado, desde la compra hasta cómo llega cada botellita. ¡Gracias por recomendar con tanta alegría!
Lo que hizo que mi experiencia fuera excelente es, sin duda, la atención al cliente, es definitivamente lo que esta empresa hace mejor. La primera vez me ofrecieron devolución total sin preguntas en caso de que algo no me gustara y esa confianza me inspiró a seguir comprando, pero en mi segunda compra recibí una desagradable sorpresa con el paquete: el empaque venía dañado y faltaba una pieza... no obstante en el transcurso de 5 días todo se resolvió y recibí mi producto faltante sin problemas ¡vi mucho compromiso de parte de todos los colaboradores de la empresa para que la situación se resolviera! y, sobre todo, que no se volviera a repetir. Definitivamente seguiré comprando porque ofrecen perfumes de calidad a buenos precios y la experiencia de compra estuvo a la altura de mis necesidades.
By Jesús S.
Response from Dossier· Dec 5, 2025
Jesús, gracias por confiar en nosotros desde el inicio, y por dejarnos resolver el problema del paquete sin complicaciones. Nos alegra que tanto la atención como los perfumes sigan estando a tu altura. Aquí seguimos para cuando nos necesites. 💛
The customer service was excellent! Very quick to reply and always maintained communication!
By Kim
Response from Dossier· Dec 5, 2025
Kim, this is such a sweet note. We love keeping the convo flowing and fixing things fast, so we’re really glad it felt that smooth on your end. Thanks for the love!
I love dossier scents and have shopped here before a couple times. I included the wrong shipping address and reached out immediately to get my information corrected. It only took a few minutes for someone to get back to me and let me know it was taken care of. Amazing customer service experience!
By Emily P.
Response from Dossier· Dec 5, 2025
Emily, we’ve all had that “oops, wrong address” moment, so we’re really glad we could jump in quickly for you. Can’t wait for your scents to reach their actual destination this time.
Amazing customer service! Super helpful!
By Zeba U.
Response from Dossier· Dec 5, 2025
Zeba, you’re the cutest for this. We’re so happy that everything felt helpful and easy for you. Thanks for dropping such a sweet review!
I love Dossier perfumes so much! I’ve ordered multiple time & will forever come back. The impressions are spot on. Customer service is top tier as well. I inputted the wrong apartment number & customer service responded within minutes via Whatsapp & fixed it for me!!
By BB
Response from Dossier· Dec 5, 2025
You’re seriously the hype we needed today, BB! Love that you keep coming back, and we’re glad we could fix that apartment-number mix-up before your scents went on a mystery adventure. Thanks for the endless love!
Pésimo servicio de entrega y soporte al cliente hice un pedido el día 18 de noviembre mencionaron que el 20 de noviembre lo entregarían y no sucedió ya es 28 de noviembre y aún no saben dónde está mi pedido y lo que me han dicho en soporte los últimos días es que no saben dónde está mi pedido y que espere
By Matthew C.
Response from Dossier· Dec 5, 2025
Matthew, sentimos mucho que esta experiencia te haya cansado tanto. Sabemos que ha sido una espera muy larga. Aunque en esta época todo avanza un poquito más despacio, tu caso sigue en nuestras manos y lo vamos a solucionar. Gracias por darnos ese tiempo extra.
