Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Customer Service is always friendly and helpful. It’s honestly a large reason I keep my subscription.
By Brittany
Response from Dossier· Dec 5, 2025
Brittany, this is the cutest thing! We're basically scent-friends at this point, and we're not mad about it!
Very bad customer service 5 emails no reply they overcharged my account and they won't reply to my emails Discusting customer service
By Simbo J M.
Response from Dossier· Dec 5, 2025
Simbo, we're really sorry this has been so upsetting for you. If you emailed us at [email protected], we'll definitely get to your request; it just gets a little extra busy around this time. Thanks for your patience while we work through it.
Todos los perfumes huelen muy parecidos a los originales. Mis favoritos fueron el dupe de Aqua Di Gio que huele delicioso, el dupe de la Vie est belle que dura hasta 8 horas y el dupe de YSL libre que huele idéntico y aunque no dura tanto sigue siendo bastante fuerte y con buena fijación. En cuanto a la atención a cliente, había pedido 5 perfumes pero sólo me llegaron 3, mandé un correo y me respondieron de inmediato. Me solucionaron el problema de manera muy amable y me mandaron los otros dos que faltaban. Definitivamente volvería a pedir 11/10.
By Diany
Response from Dossier· Dec 5, 2025
¡Diany, nos encantó leer esto! Qué bueno que los perfumes te funcionaron tan bien, y ya sabes...cuando aparece algún problemita, lo resolvemos rápido. Ojalá sigas encontrando más favoritos. 💛
You were very quick to respond and resolve my problem. I appreciate your prompt attention.
By sandra E.
Response from Dossier· Dec 5, 2025
Nothing feels better than fixing something before it turns into a whole saga. Thanks for taking a minute to share the good vibes, Sandra!
Dossier has amazing customer service, they went above and beyond to assist me with an issue. This company truly cares about their customers.
By Dania
Response from Dossier· Dec 5, 2025
This is really lovely of you to say, Dania! We always try to show up for you, so it feels great knowing it made your day a little easier, too. Thanks for sending such good energy our way!
I'd like to take a moment and thank your team members for handling my situation very professionally and fast. I understand mistakes are made. But, once y'all were aware. It was resolved and im grateful for that. Thank you!!
By KATHRYN M.
Response from Dossier· Dec 5, 2025
This was so kind of you to share, Kathryn! Yes, mistakes happen...but once we know, we're basically sprinting to fix them. Thanks for rolling with us through the hiccup.
If I could id give it 100 stars, my dad was in the military and tragically passed away 3 years ago and the aquatic lime was his favorite fragrance, someone got me one and it immediately made my memories with him come flooding right back.
By Teagan B.
Response from Dossier· Dec 5, 2025
This is such a tender message, and we’re really touched that the scent brought those memories back for you. Fragrance can hold so much emotion, and we’re grateful it gave you a moment with him again. Sending you a whole lot of love, Teagan!
Contacted Dossier customer service via email regarding my delivery which contained 2 different perfumes from ones that I had ordered. Received a reply within 15 minutes!!! After sending a photo as requested...they kindly let me keep the 2 bottles and my replacements will be delivered. I dealt with a lovely efficient lady by the name of Samara...her communication with me was brilliant...Thank you! I have to say that my experience with this company has been excellent throughout. The perfumes are all gorgeous, unique and affordable too. Well done Dossier!❤️
By Gwyneth R.
Response from Dossier· Dec 5, 2025
Gwyneth, this was such a joy to read! We want everything to feel good for you, not just the scents themselves, so we're really glad the mix-up was handled smoothly. And if you ever have questions, concerns, or just feel like chatting about scents, you know where to find us. ❤️
