Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
They helped me change my shipping address for my order once I realized I had accidentally put in the wrong one
By Stephen G.
Response from Dossier· Dec 5, 2025
We've all been there, Stephen...our fingers type faster than our brains sometimes. We're happy we could switch that address for you, and we hope your order gets to you quickly!
Customer service is impeccable!! I love when companies care about their customers!
By Shataqua M.
Response from Dossier· Dec 5, 2025
Shataqua, you’re making us feel fancy with “impeccable,” and now we’re trying not to get a big head about it. Seriously, though, thank you!
Andrew and Carolina solved my issue and were super nice!
By La
Response from Dossier· Dec 5, 2025
We love this, La! The team is definitely grinning at their screens right now. So glad everything got sorted out smoothly for you!
I was so delighted when I was given a response to my question on: Where do I find the link/how do I exchange my perfume? And I got a response to my question within minutes! I was able to successfully exchange my perfume!!! I felt very cared for and will be buying from them again!! Thank you so much Dossier!!
By Amara H.
Response from Dossier· Dec 5, 2025
Thank YOU so much for sharing, Amara! We’re really glad the exchange link situation got solved fast for you, and even happier that it made you feel cared for. That’s exactly how we want things to feel!
I just wanted to share how impressed I was with the support I received! In the midst of the Cyber Monday shopping frenzy, I accidentally placed a second order and needed to cancel/adjust it. Greta was incredibly prompt, professional, and understanding — she resolved the issue right away with zero stress on my end. Thank you for the outstanding customer service!
By Virginia K.
Response from Dossier· Dec 5, 2025
We hear you, Virginia! Cyber Monday can get wild, so we're extra happy the team could jump in and calm the storm for you. Really appreciate you sharing the love!
When my product arrived with a faulty seal, Dossier was prompt and fair is sending me a replacement. Highly recommend!
By Emily B.
Response from Dossier· Dec 5, 2025
Faulty seal? No thanks, Emily! We love a quick fix, and we're so glad it got to you without any drama!
Honest quality at an honest price. Not all products are tailored to everyone but there's plenty for everyone. Shop Dossier, smell Godly.
By Aidan M.
Response from Dossier· Dec 5, 2025
You're so right, Aidan! Not every scent fits every nose, which is exactly why we've got so many to play with (and yep, we're still adding more). Thank you for sharing your experience!
Quickly answered my concern. Had one perfumes (out of the many I ordered) arrive broken and they quickly took care of it! Thank you so much for making this a painless transaction :)
By Kat
Response from Dossier· Dec 5, 2025
We've gotta protect you from broken-bottle chaos at all costs, so we're really glad we could swoop in fast. Thanks for being so sweet about it, Kat!
