Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Atención a clientes, tiempo de entrega, excelentes aromas
By Monica Quiñones G.
Response from Dossier· Dec 26, 2025
Gracias por compartir, Monica! Nos encanta saber que todo, desde la atención hasta la entrega, fue una buena experiencia 💛
Quick response and easy to solve
By Keren A.
Response from Dossier· Dec 26, 2025
Simple and smooth, Keren! Quick help and easy fixes are always the goal 🙌
Tuve un error (mi error) en mi pedido, el personal de dossier me ayudó a corregir en menos de 30 min (en domingo a media noche) se agradece tanto la atención tan rápida y eficiente 👏🫰✨
By Rocio A.
Response from Dossier· Dec 26, 2025
Esto nos encanta leerlo, Rocio. Ayudar rápido, incluso en horarios raros, es parte de estar ahí cuando nos necesitan 👏✨
I put in an email request to change my shipping address and Robert emailed back almost immediately and got everything fixed. Shout out dossier shout out Robert they the goats
By Cody
Response from Dossier· Dec 26, 2025
Love this, Cody! Address fixes should never be a headache, so we’re glad everything got sorted fast 🙌
customer service experience, Andrei went above and beyond to help me with my order and ensure I was helped . The patience was great and really appreciated that experience
By Carolyne
Response from Dossier· Dec 26, 2025
That’s so great to hear, Carolyne. Feeling supported and heard makes all the difference, and we’re really glad that came through 😊
Great service. Fast and easy updates. Cares about customers Quality products
By Eduardo V.
Response from Dossier· Dec 26, 2025
Thanks for this, Eduardo. Clear updates, good communication, and quality always go hand in hand for us 🙌
Pedí 8 y todos súper bien empaquetados y seguros, llegaron a los 3 días que hice la compra, hoy compraré otros 8 ya que todos huelen súper bien y si dura el olor, mil gracias 😊
By santiago C.
Response from Dossier· Dec 26, 2025
Ocho y ya pensando en otros ocho, Santiago? Nos encanta eso. Gracias por la confianza y por compartir tu experiencia 😊
Order got delivered to a wrong address and they were not helpful.. I had ordered holiday gifts and now buying gifts from elsewhere..
By Fari O.
Response from Dossier· Dec 26, 2025
We’re really sorry this happened, Fari. Holiday orders add extra pressure, and we know how disappointing that can feel. Please reach out to [email protected], so we can review your case.
