Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Never received my order. Felt like I had to jump through hoops to get a refund. Won't be purchasing from here again.
By Joe
Response from Dossier· Jan 30, 2026
Hey Joe! We do have set policies we need to follow, which can sometimes make things move a bit slower than anyone would like, but we stay with it until everything is resolved. We're glad the refund was completed, and if anything else comes up, you're always welcome to reach back out so we can help.
Best company. They are so helpful and professional!
By Kmd
Response from Dossier· Jan 30, 2026
Short, bold, and straight to the point. KMD, we'll happily take that win and do a little happy dance while we're at it! 😊
I like this company. Found them through Target (naturally) and decided to try more fragrances from their site. Was really pleased with the Bergamots and Polo Blue clone! Their customer service is also excellent.
By Adam
Response from Dossier· Jan 30, 2026
Great finds turning into full-on exploration is our favorite kind of story. So glad the scents and the support both delivered for you, Adam!
The level of service I received. It was outstanding. They went above and beyond to make sure I was taken care of. They were friendly, empathetic, and genuinely cared about solving my problem. This is how customer support should be done!
By Huy H.
Response from Dossier· Jan 30, 2026
This one means a lot, Huy! Feeling genuinely cared for is what support should always feel like, and we're really glad that came through.
If I could give a zero I would in this review. I placed an order Dec. 30 th and I have not received my order . This is completely unacceptable. They don't have a customer service ( live person ) . I asked for a refund and for someone to contact me to no avail ! It's sitting there in the warehouse waiting for what I don't know . Label is there in shipping department. I don't recommend buying from Dossier at all !
By Shirley B.
Response from Dossier· Jan 30, 2026
Hey there, Shirley! We can hear how upsetting this has been, especially with all the waiting and uncertainty. We did check and can see that your refund has been processed, and we’re sorry it took longer than it should have. If you have any other questions or anything still feels unclear, please reach out and we’ll be happy to help.
Dossier is a trusted company to buy from. I recently had a payment issue and they resolved my problem with no hesitation and were very kind and patient. I was pleasantly surprised. And i love their perfumes.
By Priscy
Response from Dossier· Jan 16, 2026
This is such a win, Priscy! A payment hiccup that gets fixed quickly, kindness all around, and you ending up loving the perfumes too? That’s exactly the kind of experience we want people to walk away with.
Dossier is a company that holds its value. Value of quality, scents and excellence. I purchased four perfumes that smell exactly as the original inspired fragrance. And…it lasts so much longer! Whenever you are ready, place the order. You will not be disappointed. Good bang for your buck.
By Renee C.
Response from Dossier· Jan 16, 2026
We love this confidence so much, Renee! Great quality, great value, and no overpaying nonsense anywhere in the mix. When everything lines up like that, it really makes the whole experience feel right!
I had a great experience with Dossier’s customer support. Valentin was kind, professional, and very responsive, and made sure my issue was handled smoothly. I really appreciated the clear communication and willingness to help. It definitely gave me confidence in choosing Dossier, and I’m happy with how everything was resolved. Thank you for the excellent service!
By Ana C.
Response from Dossier· Jan 16, 2026
Clear communication and feeling genuinely taken care of really does change everything. We’re so glad this left you feeling good, supported, and confident about choosing us, Ana!
