Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
El producto llego a tiempo, me resolvieron un retraso rápido, la fragancia me gusto mucho y si me duro un buen tiempo como unas 8 horas, la verdad quiero comprar otro y si lo recomiendo.
By MINE
Response from Dossier· Feb 17, 2026
¡Qué bueno que todo llegó perfecto y que la fragancia te enamoró! Gracias por compartirlo con nosotros, Mine.
I had an issue where my delivery went to the wrong address however this was handled in a very efficient manner and my items were redelivered. great customer service.
By Chi O.
Response from Dossier· Feb 17, 2026
We don't rest until everything is perfect for you! So happy it all came together, Chi!
Product arrived on time as promised. Was pleasantly surprised at how similar the product was to the original; in fact it wasn’t similar, it was identical. Kudos, hope you keep up the good work. (Maybe I could interest you in producing some classics before they were reformulated.)
By Adamo
Response from Dossier· Feb 17, 2026
So happy it hit the mark perfectly! Thank you for the kind words, Adamo, and for taking the time to share that with us!
How fast my problem got solved, and the kindness I got from it.
By Memory W.
Response from Dossier· Feb 13, 2026
Nothing better than a smooth resolution. Appreciate you, Memory!
Very good!! Thought package got lost, and customer support was very helpful and fast in response. have always loved dossier's perfumes!!!
By Kelly E.
Response from Dossier· Feb 12, 2026
So glad our team could step in quickly and get it sorted. Thanks for sticking with us! We're always here when you need us.
He comprado dos veces en la página de México y las dos han sido una gran experiencia. Los productos son de excelente calidad y el servicio de atención a clientes es el mejor. En el segundo pedido hubo un retraso en la entrega debido a la empresa de paquetería, pero cuando me comuniqué, me gestionaron un reemplazo que llegó sin inconvenientes y súper rápido. Todo el seguimiento vía correo electrónico también se hizo de forma oportuna y clara y resolvieron todas mis dudas con amabilidad y rapidez. Una gran experiencia comprar con Dossier y tratar con sus agentes. Súper recomiendo! 💜
By Anna Q.
Response from Dossier· Feb 12, 2026
¡Mil gracias por tomarte el tiempo de compartir tu experiencia, Anna! Nos alegra mucho saber que nuestro equipo pudo ayudarte con el reemplazo y que todo llegó bien. Clientes como tú hacen que esto valga la pena. ¡Súper agradecidos!
WARNING very much under the radar sign you up for a membership. They cancel, but dishonestly take your money anyway, just reword how they are scamming you. Will never purchase from them again
By Andrea H.
Response from Dossier· Feb 11, 2026
Our subscription is simply an optional perk for those who enjoy benefits like discounts and store credit! You can skip it at checkout, and it's always easy to cancel. You can email us anytime, and we'll make sure everything is sorted with your account!
I have waited for months. They did not even ship out the order. I have reached out to them and tried to be understanding and waited. After two months they cancelled my first order and shipped a replacement, but i had to choose other things, because they did not have some things from my original one. And even with the replacement they did not ship out and i still waited. They decided just to refund after i waited a month for a replacement. Comments are true, where they say you wont receive it just will wait for the unknown. I guess its luck who they will ship it to. The worst part is that it was supposed to be presents. I had to think for those few occasions what to do. Im very disappointed that they do not ship it. Im trying to understand what makes them not ship some of the orders and ship others. To be honest, i am very sad, i was hoping to try them, but it was so annoying to wait for 4 months, when the shipping place is actually in the same continent. 5 days is more than enough to get everything….. i dont know, if the hype is worth the struggle like others said, when you cant even get the parcel.i had my fair share of struggles with online shopping and its the first time i actually need to tell others to not order, which is sad to make this kind of review….
By Camilla
Response from Dossier· Feb 11, 2026
We're sorry to hear about your experience! Our shipping actually has a remarkable delivery rate and delays are extremely rare, Camilla. When they do happen we always step in to help. We hope you'll give us another chance to show you what we're really about!
