Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I made a mistake on an order and they fixed it right away for me! Very friendly. Great product!
By Nancy M.
Response from Dossier· Apr 17, 2026
That's the whole package! Glad we could help, Nancy, and enjoy your new fragrances!
First I was enrolled in a subscription without my knowledge or consent. Then, once I cancelled the subscription, I never received the rest of my order, had to file a chargeback before I received a refund, got nothing but AI-generated nonsense from their customer service, and they attempted to offer me a bribe to change my review. They also remove negative reviews from the site and bribe customers to edit them. Utterly abhorrent.
By FS
Response from Dossier· Apr 20, 2026
We are sorry you feel this way, FS, and that was never our intention! We understand unforeseen circumstances can arise, and that is why our team is always ready to help. If something went wrong, reach out directly, and we'll sort it out!
Que la fragancias son muy parecidas a las originales.
By Angélina V.
Response from Dossier· Apr 17, 2026
¡Gracias por tus comentarios, Angélina! Nos alegra saber que te encantan nuestras fragancias.
I have forgotten to change my shipping address three times and each time I've contacted customer service they changed it swiftly without any shipping delay and I must say they are very helpful when it comes to ordering
By tanika M.
Response from Dossier· Apr 17, 2026
Thank you so much for the wonderful feedback, Tanika! You are basically family, so we will always be here for you!
I'm SO pleasantly surprised. Not going to lie, was a little hesitant to try as sometimes at the price point that's on the lower end the fragrances can be nasty, but the quality of the bottles and the fragrances are next level! The package arrived super quick and even the packaging I'm a huge fan of. If you are looking to spend less than the department store prices but want really good fragrances I think you can't go wrong.
By CCs
Response from Dossier· Apr 16, 2026
Claudia, that hesitation is totally fair, but we love hearing we proved you wrong. Quality, pricing, fast shipping, and packaging that hits! That's the whole package right there. Glad you gave us a shot!
Andrei was so helpful in helping me to resolve a mix up with my order and issuing me a refund and helping to restore my membership credits in a quick and efficient manner. It made the whole thing so seamless and I appreciate the support!! Great customer service.
By Alexis W.
Response from Dossier· Apr 16, 2026
Appreciate you saying so, Alexis! That's the kind of support we're proud of. Always here for you!
Great customer service! The team was timely and offered great solutions, plus, shipping was fast.
By Caroline D.
Response from Dossier· Apr 16, 2026
That's the Dossier experience right there. Glad it all came together for you, Caroline!
Great folks, speedy response.
By Anita
Response from Dossier· Apr 16, 2026
Appreciate the feedback, Anita! That's what we like to hear. ❤️
