Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Horrible customer service!! I ordered the cologne and waited and waited and waited!! So far it’s been over 10 business days and so far nothing and don’t think they will compensate you for waiting either!! Just over all a bad company!!
By Danan A.
Beautiful scents and lovely packaging! Good equivalents of expensive scents for good prices, but also if you're a perfume novice their website is a great way to explore the basics! Shipping was slightly less than good, but that's on FedEx.
By Barbara
I have bought 6 so far and plan on buying more . The Jo Mallone inspired ,” fruity pear “ , Chanel “Chance eu tendre”, Viktor & Rolf “Flowerbomb” are my favorites. They arrived in about 10 days . The bottles & magnetic top are good quality . You can’t beat 3 bottles for $75.00!
By Mary Beth R.
I have to disagree with a lot of the reviews here; my experience with Dossier was great! I ordered 5 perfumes and returned 3. I just didn't like those scents in the end. But the two I kept are fantastic, and I saved over $200 off of the name-brand versions. That being said, the initial shipping did take about a week. It was free, so I can't complain too much about that. They give you 30 days to try the perfumes, and you return any you don't like for a full refund. I printed my shipping label but had a question about the return process, so I reached out to customer service after hours one evening. They got back to me promptly the next morning. I also reached out to them about my eventual refund, which was taking a long time to process, and they solved my issue within half an hour. Could things move a little smoother? Maybe. But their customer service team was top-notch each time. Look, if you'd rather spend hundreds on designer label perfumes, go for it! But the quality of Dossier's perfumes is great, so I'll gladly wait a bit longer for shipping and returns in exchange for the savings.
By Catherine
If you have allergies, DO NOT BUY. makes me sneeze. Also just smells cheap.
By Emma D.
Excellent scents. FedEx SmartPost will be the end of them tho. Horrible delivery service, and the customer service attitude is even worse.
By David S.
First I would like to give them credit on some of the fragrances smelling like the original fragrances, but do they last long? No! They last no longer than 10 to 15 minutes on my skin and my skin is very hydrated and I moisturize as well. I had leaky bottles and stained boxes from the fragrances. I sent pictures and still nothing. Before anyone waste their money on these products please just go to your favorite department store or online however you make purchases and just buy the original fragrance. Even if you have to buy a fragrance or two, once a month. Dossier is a complete RIP OFF:-( And for Peet’s sake these Youtube reviewers need to stop hyping up these fragrances, just because you received them for PR..tell the truth! Others have to pay for this scam, you received the scam for free.
By Tab
Love the perfume but shipping with Fedex Smartpost will be their downfall. Look, I know this is supposed to be CHEAP perfume but I don’t order cheap. I’ve always bought 3 or more at a time. With that being said you think the process in which these products are delivered would hold a little more accountability on somebodies end. Smartpost is where packages go to die. They go all around the world, they scan when they want to, don’t scan when it’s convenient and say they’ve delivered when they don’t. If the last thing happens it’s YOUR loss. Meanwhile somebody at fedex is smelling REALLY nice with what you paid for. Dossier doesn’t care if the product gets to you. They only care to get a tracking number to prove it left their building. Better luck ordering from China.
By Sola B.
