DossierReviews of dossier.co

I had ordered from dossier before and LOVE the scent woody sandalwood I think this was my third bottle! I have the real le labo sandal 33 and have to say woody sandalwood is really close to the original and I may even like it more to me it’s a little sweeter. My order didn’t arrive as quickly as it normally does to I reached out to customer service and Adrian responded very quickly and had a new order shipped out the next day! I can’t believe how great their customer service is and I’ve worked in the customer service field for years. They are Simply The Best! You won’t regret purchasing with Dossier! I know I will definitely order again!

I was not able to receive my product (due to transport or theft) but customer service was great! Super fast, super nice and effective. If I had my package I would give 5 stars but I’m not sure what the product is like.

I really love Dossier, haven't had a miss yet, as others have stated, some issues do happen with outside shipping carriers, but it's no different from when Sephora or Amazon sends out items immediately and then you have to try to find where your package was delivered by the proof of delivery photo. Make sure to stack your discounts, you can get up to 20% off with 5 items, plus there's a ton of codes on the web, and you get points as well. Great dupes, only caveat is they don't last as long as the originals, maybe half as long, but the scents are amazing.

Although I had some trouble with my order (not on Dossier's end but USPS) I spoke with costumer service and my problem got fixed in less than 20 minutes. My issue was fixed and 2 says later the package was right at my door. USPS had sent me a message saying my address was invalid but thanks to Dossier, I found out it wasn't which saved me from a redelivery fee. The package still ended up at my door despite USPS saying there was an error. I also wouldn't recommend the Route app, its all wonky. The perfume came and it smelled great, worth the buy and now that I know what to expect from Dossier I will be ordering again.

I ordered for the first time and I received the email stating my ordered was delivered but to my surprised I never received anything. I contact dossier and they didn't help at all saying that I would have to contact the DHL for that issue. It's so sad that I just waist my money and time. Be careful when you order something they might say it was delivered to steal your money.

first of all their perfumes are amazing, if you happen to not like a certain scent they happily exchange it for any other scent you want to try. customer service is wonderful and by experience i can say that they solved my issues super fast.

Had an issue with the carrier not getting my package to my house. Reached out to the support team who responded with the quickness! Very easy communication and resolved issue swiftly. Highly recommended and many companies can take note from this customer support team

I just wanted to express how understanding and amazing the support team is!! They worked fast to help me with my lost package and were extremely understanding! Lonut i thank u 💝