Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Products are amazing! The scents really last long and the customer service it outstanding. I’ve ordered several times from them and this last time I realized I had the wrong shipping address on my order I emailed them and within the hour there was a reply and they were able to fix the address it was so easy!!!
By Kat
I had to do a return and their return link wasn’t working. They told me to keep the perfume anyway and issued a partial refund. Tudor helped me and they were great
By sally
Great products and great customer service. Love LOVE the floral marshmallow and floral peony. If I ever ran into any problem, their customer service team would be polite and quick to respond. I love Dossier!!!!
By Key D.
I’m a lover of designer perfumes, but I cannot buy any that are not both vegan AND cruelty free with a clear conscience. That takes basically all amazing designer immediately off the table unfortunately. Dossier is fabulous! Their scents are vegan, cruelty free and great quality! Also, if they don’t smell identical to the designer version it is VERY VERY CLOSE. If you didn’t vibe with one your ordered, you can exchange it for a different one too so there is no “risk.” Shipping is fast. They always have deals. If you even need to contact their support team, they are very fast, friendly and incredible helpful. I cannot recommend enough! Give them a try! You have nothing to lose, and you will be contributing to a perfume that smells amazing and respects animals and the Earth 🤍 Well done, Dossier 🤍🤍🤍
By Gabriela V.
I love dossier! Their perfumes are amazing quality and have 5 in my collection. Planning to buy more! Their customer service is very helpful and kind. Thank you Adrian for your support!
By Virginia R.
Amazing! Truly. My package said it was delivered but I had a pretty strong feeling that it may not have been and when I arrived home to my mailbox there was no package. After contacting the shipper they mentioned that the package may have been mishandled by them. They sent me an email and I quickly got it over to Dossier. The response time was quick and efficient and my replacement order is on the way.
By Tonya W.
Tudor was amazing!! He was helpful, kind, and efficient! Much appreciated.
By jathursa M.
Dossier recently experienced some issues with return shipping and very kindly extended my 30day period. Much to my delight they not only decided to refund my original purchase but insisted I keep the products to compensate for the inconvenience that had come about. Now that is how you treat your customers and it was my first time ...but it wont be my last. Truly an integrous company and one that i will highly recommend when i get compliments on my fragrance choice. High praise indeed for a quality product and a 5star company.
By Kathryn M.
