Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Some incredibly amazing scents, the return process couldnt be easier, being able to try a ton of things and return whats not working makes it so easy to find what i love and not worry about wasting money - customer service is always so nice and helpful - really appreciate them!!
By Jess
I had to make an exchange due to a mix up on my behalf, support team was incredibly helpful, timely and friendly with their responses.
By Marcus L.
Excellent customer service they are kind and professional.
By Elizabeth G.
Not only all their fragrances are amazing but their customer service is top notch. My packages were misplaced and Dossier had offered to send another set of the fragrances to me without any charges. I ended up finding out my packages stuck at the post office but it goes to show you the customer experience you’ll be getting from dossier. Highly recommend it!
By Rohit M.
Its great, I have the original and this one is very close to it. I'd say like 85-90% the same. To be honest I didn't do a side by side comparison but in the air you probably couldn't tell the difference. Amazing for the price. Good job! Thanks, Ryan
By Ryan R.
me gustaron mucho las aromas del perfume, el empaquetado esta excelente, la calidad del producto super bien.
By genesis
Amazing customer service!!
By Taryn L.
As a perfume enthusiast I was a bit skeptical of Dossier initially. I have been burned before when trying desperately to enjoy something in the same vein as any expensive luxury brand perfume since most of my favorites are exorbitantly expensive, naturally. I took the plunge during a Cyber Monday sales event when I was able to enjoy a full 55% off every perfume in my order so long as I purchased 5 (6?) or more at once so I took the plunge & was very pleasantly surprised by the quality of the clones i received. There were some standouts for me as these are perfumes that I prefer in original form above the others in their original form & these are the impressions of ‘By the Fireplace’, ‘Black Orchid’, ‘Flowerbomb’, ‘Love don’t be shy’, and ‘Angel’. As a woman myself I have a little tip for the ladies in particular. If you are interested in a fragrance offering that has a reputation for being a bit masculine leaning & you want to easily inject some femininity while personalizing your scent- look for a note in the more ‘homme’ fragrance that you can focus on and have a simple perfume, mist, lotion, etc of, one comprised of only just a few notes or less that you own or could own for a pittance. One that you enjoy and is quite sweet. The note that I find almost universal is vanilla. Spray on a liberal amount of the sweeter scent that you’ve chosen for this purpose. After the initial wetness (alcohol) has dried off, (typically in about 1-2 minutes) apply a single spray layer of the fragrance with the masculine vibe directly over the sweet base scent & then build it up with more sprays if necessary until you have reached the most perfect balance, voila! A women’s version of your favorite men’s EDT or EDP. I digress, I have never in my years as a perfume aficionado worked with a company that is such a pleasure to deal with. Personally I was really put off when I found that the one & only way to contact a representative for customer support was by email. Begrudgingly I did send an email & received a reply within the hour. The representative was so knowledgeable about their line and well versed on the industry as a whole. We emailed back & forth in this manner several times over several matters & every time I wax presented with a resolution or made aware of my options. This was no cookie cutter customer service. I had some pretty particular questions & requests that just weren’t typical of the average email & my very specific issues were addressed far surpassing my expectations. In short, if you are on the fence about giving Dossier a shot just do yourself a favor & pull the trigger. I will be a customer till the end of days
By Michelle H.
