Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I had a recent issue where my reward credits were not applied to my order, nor was it very clear on how to do so; however, I contacted a rep through their support chat window. They were very fast at responding and resolving this issue. Much bigger companies don't offer this type of service. They can all take notes. Thanks Dossier.
By Javier C.
These products are amazing. I get so many compliments. The scents smell just like the inspired scents. Definitely recommend
By Kellie B.
Ordered 2 perfumes one was almost an exact dupe to the original and one was a bit sweeter. I sent one back and it got lost in the mail, but they still refunded.
By Courtney C.
I had placed an order and had a small issue when I received it, I contacted them and they were so quick into responding and even went beyond to help me. You won't regret placing your order with them and highly recommend them! They make great gifts!
By Ruth S.
What a great experience I had with the customer service team member from help@dossier. (I would love to share his name, but…..) I placed an order early this morning (thinking I would be using my points). However, upon checking out, I still ended up with my card being charged; and, that was so very frustrating. There is a great ending to this story… My nameless representative was able to apply my points and the charges to my card were reversed. Unlike other companies that I have had a billing issue with and there response time was longer than I expected it to be, the help and response times at Dossier were done quickly. Thank you!
By GrannyK
Amazing customer service ❤️ By mistake my system defaulted to the wrong shipping address because I had just recently sent my niece a gift, so it was going to send my new fragrances to my niece! yikes Fortunately, I realized it contacted Customer Service by WhatsApp, and they immediately fixed the error!
By Lauren J.
The most important thing a customer wants from a company is QUICK RESPONSE to their concern or issue. I had an issue and I was so scared because I thought I will never get a response on time or even a response at all but I was shocked to see that Dossier had a WhatsApp chat helpline. I sent a message and instantly I received a response. It was like texting your friend. This is the first time I have experienced my purchase issue solved in like 5min. I didn't have to wait on calls for hours and hours and waste days being worried or upset. Thank you so much for not only providing quick customer support but also making incredibly AWESOME perfumes so AFFORDABLEEE. I only shop Dossier now.
By Saima A.
Super sweet and accommodating about changing a shipping address, despite it being outside of business hours!
By Sophia B.
