Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I have purchased multiple fragrances and my family and I cannot tell the difference in the original scent or Dossier’s version. Customer service helped with some me account questions, they’re great there too. I have shared the website multiple times to family and friends and will continue to do so!
By Brandi H.
So far I've purchased 5 different perfumes and they are all wonderful.
By Angie Q.
I love Dossier colognes, they smells very fresh and same as inspired brands. Their intensity it's perfect, not to strong, not to light. Recommended!
By boss M.
Excellent and prompt customer service.
By Mona
This company is amazing, not only are the scents excellent dupes for higher end fragrances but they last all day, you get a quality product, the packaging is beautiful, the scents last all day and their prices are unbeatable. I have also had extremely positive experiences with their customer service, they went out of their way to help me and always respond in a timely manner. Highly recommend!
By Kaitlynne Taylor F.
Ordered and wanted to try the labo copy perfume, overall packaging was good and all but the scent omg, it was so strong it gave me huge headaches. I didn’t want it anymore and so returned it and they charged me 10$ for the return. I honestly think they shouldn’t charge for returns when it involves the person not liking the smell. Won’t be buying anymore and won’t be trying out more , typically paying 10$ when I am trying perfume. Not worth it
By Lisa-Marie L.
Response from Dossier· May 2, 2024
Hey Lisa-Marie! We're all about making scent-sational matches, not headaches! I just wanted to let you know that we offer one free return per order. So feel free to send back as many fragrances as you want, but they must be in one shipment. If you have any further concerns or questions, let's chat about it! Our goal is to ensure your next fragrance experience will be smooth and headache-free!
Great customer service! I had a slight problem with my email and needed to have it changed to a new one. The customer service was quick to respond within minutes and resolved the issue quickly.
By Halle
I had placed an order and had a small issue when I received it, One of my fragrances was missing Maybe because I ordered 2 of the same.. I contacted them and they were so quick into responding and even went beyond to help me and sent me my fragrance in less than a week. You won't regret placing your order with them and highly recommend them! Returns or exchanges are super easy as well NO Questions Asked .. They make great gifts!
By Kim M.
