Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Dossier customer service is outstanding. I had a billing issue and they quickly responded to me and escalated the issue without me having to even ask. I am impressed with the company!
By Kelly E.
Response from Dossier· Sep 7, 2026
Kelly, we love hearing this from you! Thank you so much for sharing your feedback!
My order was still processing 2 weeks later and emailed them. They returned email quickly and offered to replace or refund. Great communication and quick response! Would definitely order from them again!
By Tami
Response from Dossier· Sep 7, 2026
Thanks for the kind words, Tami! We are always here for you!
I order from Dossier and am always happy with the order. Recently, I placed an order by mistake (was checking the final price but clicked confirm order on the checkout screen). Instantly, I contacted Dossier customer support to cancel the order, and they very kindly and quickly cancelled my order without any hassle. Amazing customer service!
By Ayushman
Response from Dossier· Sep 3, 2026
Sometimes one little click can cause a lot of panic...we've all been there, Ayushman. We're happy we could get it sorted quickly for you!
I ordered online but got the address wrong and I wrote them via email and in 10 minutes they had already solved my issue! Incredible customer service.
By Fernanda C.
Response from Dossier· Sep 3, 2026
Well, that was a quick fix! Thanks for reaching out, Fernanda, and we're glad we could take care of it so fast.
The what’s app support is great, while the email support lacks customer service skills.
By Danika C.
Response from Dossier· Sep 3, 2026
Thanks for being honest with us, Danika! We're glad WhatsApp support came through for you, and we'll definitely take your feedback about email support on board.
Dossier is one of my favorite scent companies online. I have 73 different scents from them and several backup bottles of my favorites. Customer service has been amazing. I had only one perfume I didn't like and they were super gracious about that situation offering an immediate solution. Also, a few times I placed an order and then found out I needed to travel and they sent my package quickly before I had to leave. Great company. I'll ALWAYS place orders for the rest of my life!!
By Amanda W.
Response from Dossier· Sep 3, 2026
Wow, Amanda, 73 scents is quite the collection! Thank you for all the support over the years, and we're so glad we've been able to help make things easy along the way.
Every scent we have ordered is unique in its own way. We love them all. Pairing them has also been a lot of fun. The scent is strong and it lasts all day. I’m rarely have to spray a second time. We are very pleased and will be ordering again soon.
By Cristy B.
Response from Dossier· Sep 2, 2026
We love hearing this, Cristy! 😍 And pairing scents is one of our favorite ways to have fun with fragrance too.
Very prompt replies to email for quick assistance.
By Amanda M.
Response from Dossier· Sep 2, 2026
Quick replies are kind of our love language! Thanks for the lovely shoutout, Amanda.
