Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I received three bottles as a gift. I loved each one. I'm from México City, and I can confidently say that Dossier products are a smart choice.
By EDUARDO
Response from Dossier· Aug 22, 2025
Eduardo, that’s not just a gift, that’s a full-on W. Enjoy every spritz!
Servicio al cliente súper eficiente! Resolvieron mi problema fácil y rápido
By Carla C.
Response from Dossier· Aug 22, 2025
Carla, resolverlo fácil y rápido es justo lo que buscamos. ¡Gracias por notarlo y por compartirlo!
Great customer service, not the first time ordering from them. The quality of their perfumes also are long lasting, pretty close match to the luxury brands.
By Suz
Response from Dossier· Aug 15, 2025
Suz, we’re always glad to have you back! Long-lasting scents and solid service? That’s the combo we aim for!
Good customer service
By End
Response from Dossier· Aug 15, 2025
End, your review is short and sweet! Thank you for that!
Este producto no me gustó , que asco
By Eduardo C.
Response from Dossier· Aug 15, 2025
Lamentamos que esta no haya sido tu favorita, Eduardo. Si alguna vez te animas a probar otra opción, estaremos felices de ayudarte a encontrar una que vaya mejor con tu estilo.
I had such high expectations after reading all the glowing reviews, but my experience was awful. The perfume I received smelled nothing like what was described on their website – it was harsh, cheap, and gave me a headache within minutes. On top of that, the shipping took forever, and when I reached out to customer service, their responses were slow and unhelpful. I felt completely ignored as a customer. Honestly, I’ve bought drugstore fragrances that smell better and last longer. Total waste of money. I will never order from Dossier again.
By Rogerl L.
Response from Dossier· Aug 15, 2025
Rogerl, that sounds like a really frustrating experience, and we're sorry it felt that way. While things clearly missed the mark here, we’d love to make it right; feel free to email us so we can look into it.
Almost everything went wrong I was expecting maybe too much because the recomendations but even the delivery was a problem without talking about the product that was not bad but 100% is not the quality that you expect paying this prices
By Juan David Leon A.
Response from Dossier· Aug 15, 2025
Juan, we're sorry this one didn’t live up to what you were hoping for. If there’s anything you’d like us to check on regarding delivery or product quality, just drop us an email. We’re happy to help!
Que pésima experiencia
By Anderson
Response from Dossier· Aug 15, 2025
¡Sentimos mucho eso, Anderson! Si quieres contarnos más o ver si podemos ayudarte, escríbenos.
