Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
I wrote my email wrong so I didn’t received the purchase number, but then i sent an email to dossier and their CS gave me an amazing service, super quick and efficient. Thank you dossier!
By Camila Cortés G.
Response from Dossier· Aug 22, 2025
Camila, mix-ups happen to the best of us, and we’re just happy we could clear things up quickly for you. Anytime you need us, we’ll be right here!
El tema de la logística con la fletera Imile, fuera de ahí dossier fue muy amable y resolutivo pero propondría descartar Imile como aliado para entregar sus productos
By Gabriela De la R.
Response from Dossier· Aug 22, 2025
Gabriela, mil gracias por tu comentario; cosas así nos ayudan a mejorar cada día. ¡Y qué alegría saber que nuestro equipo te dejó con tan buena impresión!
Customer service is top-tier!
By Rose R.
Response from Dossier· Aug 22, 2025
Rose, you really came through with the ultimate compliment. “Top-tier”? We’re blushing!
Dossier made purchasing, returning, and exchanging perfumes very easy! No hassle thanks to their quick-responding customer service team. In one of my orders I exchanged a perfume, but never got an email saying it shipped. With only one email, the issue was resolved promptly.
By Gmail
Response from Dossier· Aug 22, 2025
One little email and boom...problem solved. Even when little hiccups pop up, our team’s goal is to jump in quickly and keep things moving without any extra hassle. Thanks for sharing this!
My package got lost and within an hour they had emailed me back with a new confirmation number and within two hours the order had shipped. Amazing work on there side!!
By Elaine B.
Response from Dossier· Aug 22, 2025
Elaine, losing a package is the worst, but we’re glad we could flip it around that fast. Thanks for giving us the chance to fix it fast, and for shouting out the crew who made it happen!
They responded very quickly when I needed to change my shipping information and it was such a relief! Thank you!
By Victoria
Response from Dossier· Aug 22, 2025
Glad we could jump in quick and save you the stress. Nothing better than a smooth fix when it really counts, right, Victoria?
Products are amazing! Customer service is excellent! Fast responses, professional and friendly, taking care of their customers :)
By Dijana S.
Response from Dossier· Aug 22, 2025
Talk about a mood boost, Dijana! Your words mean so much, and we’ll keep bringing our best for you.
If you want something different, here is the place
By Pandu R.
Response from Dossier· Aug 22, 2025
Glad you see us as the spot for something fresh and unexpected. That’s the lane we love, Pandu!
