Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,799 reviews
DossierSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary.Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free.In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you.Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers).Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Dossier (dossier.co) has 2,799 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,799 approved reviews, newest moderated first
Very kind and understanding about any issues.
By joanna A.
Response from Dossier· Nov 4, 2025
Joanna, that’s so kind of you to say! We really try to lead with patience and care in every convo, so hearing that from you means a lot 💕
Excellent customer service. The team really helped me when I didn't receive my perfume. They sent me one. The sent is gorgeous.
By Ivelisse D.
Response from Dossier· Nov 4, 2025
So glad it all got sorted out, Ivelisse! Missing packages are never fun, but we’re happy you finally got your scent and that it’s a total keeper 💫
Costumer service helped me out when I inputted the wrong address, sent an email and they replied really quickly and helped me out. Also love there Ai helper in finding fragrance that I might like.
By Julian G.
Response from Dossier· Nov 4, 2025
Julian, we’ve all been there with those little address mix-ups! So glad you reached out and that our team could jump in fast to get it sorted. Easy fix, happy ending 🙌
Help solve issue I had with my order quickly and with care. The customer agents were very kind and patient, helpful and respond quickly. I would definitely recommend dossier!!!
By She
Response from Dossier· Nov 4, 2025
This is such a lovely message, thank you! We always try to treat every situation with patience and care, so hearing that you felt supported really makes our day. Appreciate you spreading the love 💛
Ridiculously fast response time. And at odd hours too.
By Eric A.
Response from Dossier· Nov 4, 2025
Eric, we move quicker than a spritz in the wind when it comes to helping our scent lovers! Thanks for noticing that✨
Dossier scents do last on me. And now they sell them at Target so you can check them out in person also. Is midrange pricing but good quality and simple but well balanced scents.
By Elizabeth
Response from Dossier· Nov 4, 2025
We love your energy, Elizabeth! And yes, seeing Dossier in stores has been such a proud moment for us, too. Thanks for showing us love both online and in-store! 💛
I have truly have had good quality Experiences with good Quality products I love when people take pride in what they sell and in making customers happy it’s a true blessing!
By MOM
Response from Dossier· Nov 4, 2025
This was such a heartfelt review, thank you! It means the world to us that you see the pride we put into every bottle and every order. You just made our day 🌷
good buy excellent customer service
By Kay
Response from Dossier· Nov 4, 2025
Kay, that’s the magic combo right there: great scent, great service, zero stress. Thanks for sharing the love 💕
