Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
780 reviews
Dormeo USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Dormeo USA (dormeousa.com) has 780 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
780 approved reviews, newest moderated first
I needed a new mattress...out of the budget right now. I stumbled across your ad on Facebook and I ordered...fast shipping added comfort to my bed...it is made real well, sturdy....great product!!
By Debbi K.
Response from Dormeo USA· May 16, 2025
Thank you for your feedback. Our topper is a great way to bring new life and comfort to an existing mattress.
Searched best mattress pad for chronic pain.
By Chris F.
Response from Dormeo USA· May 10, 2025
We are delighted to hear you are enjoying your topper. Please take care and we wish you many more nights of undisturbed rest to come.
It dose help keep me cool at night. I just wish they would tell me or put somewhere on the packaging etc if there is a specefic end that is the "top" or "bottom" and if i can switch it without any negative effects.
By at
Response from Dormeo USA· May 7, 2025
Thank you for your review. We do recommend to rotate the topper from head to foot 180 degrees to ensure there is minimal wear on the Octaspring once every 6 months, as the head and foot end of the topper are interchangeable. The topper cannot be flipped however, as the signature Recovery Foam layer is on one side only. The Dormeo logo on the cover should be facing up. We hope this can help.
All I can say is I love my topper
By Vivian
Response from Dormeo USA· Apr 8, 2025
Thank you for your feedback! That's great to hear.
It is not what was described!! It already has a dip in it where I sleep every night! Horrible product!
By Sandi
Response from Dormeo USA· Apr 4, 2025
We appreciate you bringing this to our attention. Our Customer Care team will reach out to you right away for more information. They can also be contacted directly at [email protected] or 1-888-885-2036.
I ordered your topper because I wanted to improve my sleep as I am a side sleeper. Your topper was supposed to help but instead sadly I wake up in the morning with both my side hip and side shoulder hurting in pain. I was hoping your topper would have been softer adding to my comfort. Very disappointed in your product!!
By JAMES
Response from Dormeo USA· Apr 4, 2025
Thank you for your review, I see that this order was delivered to you recently. It is not uncommon for it to take your body a bit of time to adjust to sleeping on a new surface and may feel firmer in the beginning. Your topper is made of really high quality foams, so these take a little while to begin to "break-in" and start to adjust to your body. After 2-3 weeks, the foams will be adjusted to you and the way you like to sleep. If you still experience discomfort after this time, please don't hesitate to contact us at [email protected] or 1-888-885-2036.
Products are excellent. I have regular and black pillow and mattress topper. Improvement in my sleep is very noticable.
By Wendy Y.
Response from Dormeo USA· Apr 4, 2025
We're glad to hear the topper and pillow have helped improve your sleep.
I can hardy believe it, it dd happen to me, NO BACK PAIN THAT IS NO BACK PAIN, Don,t know how to explain it but I am living proof. This. does not mean I am without pain, legs hurt in the morning, but no back pain,agood nightsrest. I am so HAPPY. I don,t know what the future holds but for now NO PAIN
By PAUL W G.
Response from Dormeo USA· Apr 4, 2025
Thank you for the positive feedback! We're glad to hear you are liking it, sleep well.
