Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
780 reviews
Dormeo USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Dormeo USA (dormeousa.com) has 780 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 89 reviews with 4 stars · Clear filters
The product is great. Very comfortable and helps with my back problems while sleeping. Delivery was fast and delivered in good condition. Payment options make it very affordable and easy to pay each month.
By Mitchell
Response from Dormeo USA· Oct 23, 2026
Thank you for your feedback.
Not as firm as I thought it would be!
By Anthony
Response from Dormeo USA· Oct 23, 2026
Thank you for your feedback. We would describe our Premium Mattress Topper as having a medium feel, thoughtfully designed with zoned support to offer a balanced combination of comfort and alignment. However, we understand that 'feel' or comfort level is subjective—what feels soft or firm can vary from person to person. What we can tell you is that the topper is made with our signature Recovery Foam, which contours perfectly to your body, while our patented Octaspring® Technology provides targeted support and pressure relief where you need it most.
Thought it would be thicker, but, otherwise very happy with it.
By Joan R.
Response from Dormeo USA· Oct 23, 2026
Thank you for your feedback.
Product was as advertised. Comfortable . Timely shipped . Hopefully will wear well.
By John
Response from Dormeo USA· Oct 20, 2026
Thank you for your review.
Sleep 💤 better
By Theresa
Response from Dormeo USA· Oct 20, 2026
Thank you for your feedback.
We love our Dormeo mattress topper , it is very comfortable , it has made a wonderful change in the way our sleeping is
By Doris G.
Response from Dormeo USA· Oct 20, 2026
Thank you for your feedback.
I appreciate the promptness of delivery for my order of Mattress Topper and Pillow. You guys rock! I absolutely love my Mattress Topper! It is much more comfortable than the mattress I use under the topper. I did not expect it to add that much height to my mattress but that is good! I must mention the pillow I ordered. I am not pleased with it. The firm side is not firm enough for me so I have been using my old pillow, which is 22 years old. I don't know what to do with the pillow I have from you, not sure if it will be used by anyone else. The Mattress Topper is perfect for my back so I want to thank you for that. ❤️❤️❤️
By Sandra O.
Response from Dormeo USA· Oct 16, 2026
Thank you for your review, and for your feedback about the pillow. Please don't hesitate to get in touch with our Customer Care team so that we can see if we have a pillow available that better suits your firmness preference, as we offer a range of pillows with different feels and thicknesses.
I love my mattress top my pillow. I still have cramps in my neck the pillow I rate a two I wish I could get a refund.
By Rochelle C.
Response from Dormeo USA· Oct 11, 2026
Thank you for your review, we're glad to hear that the topper is helping to improve your sleep. We give 100 nights from delivery to try our pillows as well as our topper, so if you're experiencing any discomfort please don't hesitate to contact our Customer Care team so that we can help you on the way to a great night's sleep.
