Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
780 reviews
Dormeo USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Dormeo USA (dormeousa.com) has 780 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 38 reviews with 2 stars · Clear filters
It's just not what I was expecting.
By Elana
Response from Dormeo USA· Oct 23, 2026
We're sorry that our topper didn't meet your expectations. We always appreciate feedback, and we'd be happy to help you find the best solution for your sleep. Please don't hesitate to get in touch with our Customer Care team for more assistance.
Very disappointed in product. Over priced for purpose intended. Has not helped my back or shoulder pain. Free returns are a scam. If you return items you are charged $ 35.00 return shipping fee. Once again over priced over rated !
By John S.
Response from Dormeo USA· Oct 23, 2026
Thank you for your review. I was not able to locate any conversation with our Customer Care team, we recommend reaching out for more information so that we can clarify the details of our refund policy. We don't ask that items are returned if you're unsatisfied, instead providing a refund for items donation or appropriately recycled, so that you can try it in the comfort of your own home for up to 100 nights from delivery.
Topper is too hot when sleeping. I have tried other foam toppers in the past and thought this time from the demo the air would circulate, but it didn't. So I will be contacting Dormeo to return.
By Bruce
Response from Dormeo USA· Oct 16, 2026
We recommend checking that all layers of sheets, protectors etc. used on your bed are made from a breathable material such as cotton or bamboo, as this will allow the Octaspring technology to work its best.
It started great with customer service BEFORE you have a problem, then it goes downhill like a rollercoaster. The topper cover was bunching up, so we unzipped it (BIG MISTAKE). The actual topper had indents on one side, yellowing. We are not big people, and we didn't cause the yellowing/indents. Worst experience with a company I've ever had. Had to take a gazillion photos of the mattress cover, topper, our mattress which is not sinking in ANYWHERE, and Dormeo claimed it was by having us put a broom across our mattress & send more photos. Then we couldn't get the topper cover back on because the cheap plastic zipper was defective. Went through BBB; they really didn't do anything & never followed through when I told them not to close the case. They ended up closing the case. Then I had to go to the District manager of Dormeo to even send us a replacement for the defective cover after they refused to replace the topper which was only about 5 months old. They only decided to replace the cover (not the topper) because I threatened to go to Wisconsin's Consumer Protection. This cover is now already bunching up. *As far as what Dormeo replied to this, just not true. Who gets a yellowed, indented in areas topper that was not quite 5 months old....KNOWING the yellowing & indentations were not caused by us? I don't know WHERE or HOW they store these 'new' toppers before shipping out to a customer, but that's not normal, and then to claim the customer did it is purely unethical. I supplied more photos than I can even remember via email, and yet they continued to ask for more. They chose to ignore the defects that were obvious in the photos. This was a complete waste of my time. I honestly wonder and doubt if this company ever refunds/replaces anyone's topper.
By L J.
Response from Dormeo USA· Oct 6, 2026
We're sorry to hear about any inconvenience in our warranty review process. We assess any potential defects in detail, and to help make the process as easy as possible, we ask that images are provided by email rather than requiring you to return the item to us. While we did not identify any defects with the topper, we provided a replacement cover as there was some concern about the zipper. We stand behind the quality of our products and have a 98.2% warranty approval rate as long as proof of purchase and pictures are provided.
Not very good for heavy people. It just aint that comfortable for me. I'm gonna try it out for a little while longer.
By Keith S.
Response from Dormeo USA· Oct 2, 2026
Our topper is engineered to accommodate all body types. It has undergone independent third-party durability testing and performed wonderfully! For heavier weight, we would recommend using a supportive base underneath the topper to maximize its effectiveness and comfort. If you have any questions, please don't hesitate to contact our Customer Care team.
The product didn't improve my sleeping at all!
By Suzette
Response from Dormeo USA· Sep 11, 2026
We're sorry to hear the topper hasn't helped with your sleep. We recommend trying it out for at least 30 days, as it can take time to adjust to sleeping on a new surface. If you're still experiencing any discomfort, please don't hesitate to contact our Customer Care team at [email protected] so that we can help get you the sleep you deserve.
With that TV Ad I could feel no difference - the wife bought this. I am glad I did not. CK Kennedy / 9/7/2026
By Ck K.
Response from Dormeo USA· Sep 8, 2026
We're sorry to hear this. We recommend trying our topper for at least 30 days, as it takes time to adjust to sleeping on a new surface. However, if you still feel discomfort, please don't hesitate to contact our Customer Care team so that we can help you get a great nights sleep.
The foam coils do not seem to bounce back as advertised. Also,the cooling not as advertised.
By Kevin
Response from Dormeo USA· Aug 9, 2026
Thank you for your review. Our patented Octaspring technology is designed with cooling airflow in mind, as well as better support than regular memory foam. We recommend checking that any sheets or protectors over the topper are made from breathable materials such as cotton or bamboo, otherwise it can limit the effectiveness of your topper. The topper will return to its original thickness quickly, but we recommend lifting the topper and checking if any impressions might be from the mattress underneath, rather than the topper. This can be the case for pillow top mattresses or older bases that lack the necessary support. For more assistance in locating the issue, please don't hesitate to contact our Customer Care team so that we can help you get a great nights sleep.
